Coordinator Workforce

MSG Entertainment Holdings, LLC • New York, NY

2d • $65,000 - $72,000 • Onsite

About The Position

The Coordinator, Workforce Operations supports assigned business units by managing employee scheduling, time and attendance, payroll preparation, and compliance with company policies and collective bargaining agreements. This hands-on, business-facing role works closely with Operations leaders, Human Resources, and employees to anticipate staffing needs, resolve workforce issues, and support a positive employee experience. The position requires an active onsite presence in supported business units and flexibility to work around operational needs, including evenings, weekends, and holidays.

The coordinator manages scheduling, timekeeping, payroll closeout, onboarding readiness, employee lifecycle transactions, and workforce policy compliance. They review workforce data, resolve discrepancies, provide system and process training, respond to urgent operational issues, and identify ways to improve workflows while maintaining accurate records and standard operating procedures. The role may also require supporting other business units, payroll close activities, and coverage during staffing gaps or peak periods.

Requirements

• At least 1 year of experience in workforce management, scheduling, payroll, Human Resources operations, or a related field.
• Strong understanding of scheduling, time and attendance, and payroll processes, including how data accuracy affects employee pay, compliance, and business operations.
• Strong analytical skills, including reviewing data, reconciling discrepancies, identifying trends, and resolving issues accurately.
• Proficiency in Microsoft Office, including Excel lookups, pivot tables, and formulas, and ability to quickly learn workforce management systems.
• Confident, approachable, and collaborative communication style, with the ability to build relationships and communicate effectively with employees and leaders at all levels.
• Sound judgment, critical-thinking, and problem-solving skills; ability to work independently, recognize when to escalate, and manage sensitive situations professionally.
• Strong organizational skills, attention to detail, and ability to manage competing priorities, high-volume interactions, and time-sensitive deadlines.
• Integrity, tact, diplomacy, and discretion when handling confidential employee and business information.
• Ability to maintain a flexible schedule, including early mornings, evenings, weekends, holidays, and split days off, to provide coverage for a seven-day operation.
• Ability to meet payroll deadlines and complete assigned timekeeping reviews, adjustments, and approvals, and actively support payroll close activities.
• Willingness to adjust schedules, support other business units, and provide hands-on assistance during staffing gaps, high-volume periods, and critical deadlines.
• Ability to maintain an active onsite presence and provide direct employee and manager support.

Nice To Haves

• Experience in a theater, arena, or similar high-volume operational environment.
• Knowledge of collective bargaining agreements and scheduling requirements.

Responsibilities

• Manage daily workforce activities for assigned business units, including scheduling, time and attendance, payroll, and employee support.
• Build relationships with managers and employees through an active presence across supported business units, understand operational needs, and address workforce concerns.
• Create and maintain employee schedules according to staffing needs, availability, company policies, and collective bargaining agreements, including arranging shift coverage and addressing staffing gaps.
• Manage time and attendance records, including worked hours, absences, clock exceptions, disputed hours, and attendance infractions; correct records promptly and follow established policies.
• Own payroll preparation and closeout for assigned business units by resolving timekeeping exceptions, adjustments, coding, and approvals by deadlines; follow up with managers, reconcile discrepancies, escalate risks, and support additional groups as needed.
• Coordinate new-hire onboarding and scheduling readiness, including required documentation, qualifications, compliance training, welcome-letter scheduling expectations, availability audits, system access, and tools.
• Track attendance points, prepare disciplinary documentation, coordinate suspensions and terminations when warranted, and ensure managers follow up promptly.
• Manage employee lifecycle transactions, including status changes, terminations, reversals, leaves of absence, and time-off requests, partnering with Human Resources, Benefits, and Operations on documentation, approvals, and system updates.
• Review workforce data and reports to identify discrepancies, recurring issues, and potential impacts on payroll, scheduling, and compliance; take corrective action and escalate concerns.
• Address urgent employee and operational issues by gathering facts, troubleshooting, identifying solutions, and escalating critical matters with clear context and actions taken.
• Train employees and managers on workforce systems and processes, reinforcing consistent use of procedures and company policies.
• Identify workflow improvements that reduce errors and enhance employee experience while maintaining accurate records and standard operating procedures.
• Communicate operational updates and outstanding issues to the Supervisor and team, and support cross-training, handoffs, and coverage during peak periods or staffing gaps.
• Maintain an active onsite presence and provide direct employee and manager support.
• Meet payroll deadlines, complete assigned timekeeping reviews, adjustments, and approvals, and support payroll close activities.
• Adjust schedules, support other business units, and provide hands-on assistance during staffing gaps, high-volume periods, and critical deadlines.
• Provide exceptional experiences for guests, partners, and team members, including following appearance and presentation guidelines while onsite.

Benefits

• Tools and resources for employees to understand their interests and purpose, develop their talents, and gain skills to advance their careers.
• Employee growth and career longevity are identified as company priorities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed