Workforce Coordinator

State of Nebraska•Lincoln, NE

3d•Onsite

About The Position

The State of Nebraska, Department of Health and Human Services Office of Economic Assistance is seeking a Workforce Coordinator to work with local Department of Labor programs and help customers obtain self-sufficiency. The position supports the SNAP Employment and Training (E&T) program, including its partnership with the Nebraska Department of Labor. The Workforce Coordinator interacts face-to-face and by telephone with customers from varied socioeconomic backgrounds, gathers financial and demographic information, conducts community outreach, and updates, documents, and verifies customer information in computer databases. The role also involves processing assigned work accurately and preparing correspondence. The position is non-exempt and pays $22.638 per hour. The schedule is Monday through Friday, 8:00 AM to 5:00 PM. The position is located in Grand Island, Lincoln, North Platte, or Scottsbluff, Nebraska. A valid driver's license or independent authorized transportation is required.

Requirements

Post-high-school coursework or training in social or behavioral sciences, counseling, business, public administration, education, marketing, or a related field; or experience in client development and case management, including interviewing, research, and direct customer service.
Knowledge, skills, or experience relating to database use, telephone-based customer service, and case management.
Proficient data-entry computer skills while communicating with customers.
Ability to multitask and navigate between various computer systems.
Good communication skills and a customer-focused approach.
Ability to learn quickly through webinars and online courses.
Good time-management skills and ability to set and manage priorities.
Valid driver's license or ability to provide independent authorized transportation.

Nice To Haves

Experience working with SNAP programs within the last three years.

Responsibilities

Work with the SNAP Employment and Training (E&T) program, including its partnership with the Nebraska Department of Labor.
Work with local Department of Labor programs to assist customers in obtaining self-sufficiency.
Interact face-to-face and by telephone with customers of varied socioeconomic backgrounds.
Gather financial and demographic information from customers.
Conduct community outreach and interact with customers.
Use computer databases to update, document, and verify customer information.
Accurately process assigned work tasks and prepare correspondence.