Workforce Manager

PDI•Pueblo, CO

About The Position

The Workforce Manager leads the human and daily-work side of Pueblo Diversified Industries (PDI) Operations, coordinating employee assignments, customer commitments, staffing capacity, and daily job completion. The role complements the Senior Director’s systems leadership and the Warehouse Manager’s execution leadership and does not replace either role. The position plans staffing and assignments, supervises and supports employees, maintains workforce and timekeeping records, coordinates onboarding and training, and monitors labor availability and productivity. It manages routine client communications about capacity, job status, service issues, and completion expectations; escalates pricing, contract changes, and delivery risks; and collaborates with colleagues to assess and develop business opportunities. The Workforce Manager coordinates workforce documentation and reporting with compliance and HR personnel, applies established safety, quality, and employment procedures, and maintains records through approved systems. The role coordinates assignments and priorities with Brian but does not supervise Brian or his direct reports unless PDI formally changes reporting lines. It does not independently change PDI policy, approve unbudgeted spending, change employment terms, or override HR, Finance, or executive leadership authority. The position involves office, production, and warehouse duties. Essential functions include standing, walking, bending, lifting, moving materials, and safely operating assigned vehicles and equipment, with or without reasonable accommodation. Occasional local travel within a 100-mile radius may be required. Operational and travel needs may result in schedule changes or overtime.

Requirements

High school diploma or GED.
At least three years of experience in workforce management, production supervision, operations, shipping, or a related field.
At least two years of experience supervising employees, coordinating work assignments, or leading a team.
Demonstrated ability to develop and manage employee schedules, allocate staffing resources, and adjust assignments according to operational demands.
Experience monitoring production goals, employee productivity, quality standards, and operational performance.
Strong verbal and written communication skills, including communicating expectations, providing feedback, and addressing employee performance concerns.
Proficiency in Microsoft Office applications, including Excel, and ability to use workforce scheduling, timekeeping, and production tracking systems.
Demonstrated ability to resolve staffing shortages, identify operational inefficiencies, and implement solutions to maintain productivity.
Working knowledge of employee timekeeping, attendance management, workplace safety, and applicable employment policies.
Ability to work in a production environment and perform duties requiring regular walking, standing, lifting, and interaction with employees across operational work areas.
Must be at least 21 years old.
Must successfully complete required pre-employment background and drug screenings and comply with PDI random drug-testing requirements during employment.
Must maintain a current, valid driver’s license and acceptable driving record; agree to a motor vehicle record check; meet PDI automobile insurance requirements; and maintain continuous automobile insurance meeting required coverage limits.
Work must comply with applicable contracts, safety requirements, privacy standards, and PDI procedures.

Nice To Haves

Associate degree in business administration, operations management, human resources, or a related field.
Experience in a manufacturing, production, distribution, or contract services environment.
Experience supporting employees with intellectual and developmental disabilities (IDD) or working in a mission-driven nonprofit organization.
Experience with workforce planning, labor forecasting, and productivity reporting.
Experience coordinating with Human Resources, Quality Assurance, and Maintenance departments.

Responsibilities

Plan staffing coverage and daily work assignments according to contract demand, employee capabilities, deadlines, and available resources.
Set expectations, coach and evaluate assigned employees, address attendance and performance issues, and coordinate formal personnel actions with HR.
Maintain accurate Paylocity workforce records, timekeeping reviews, schedule inputs, and approval workflows within assigned permissions and deadlines.
Coordinate employee onboarding, role-specific training, and accessible support for participation in Operations.
Monitor labor availability, productivity, and job completion; identify shortages or barriers early and propose practical solutions.
Communicate routinely with clients about workforce capacity, job status, service issues, and expected completion; escalate pricing, contract changes, and material delivery risks.
Translate incoming work and customer priorities into clear assignments in coordination with Brian and Ed.
Identify and develop qualified business opportunities and customer relationships, collaborating with Ed on cost models, feasibility, capacity, and project implementation.
Track commitments, follow up on unresolved client issues, and provide concise status updates to leadership.
Coordinate departmental Department of Labor and AbilityOne-related workforce documentation, time and labor records, and required reporting with designated compliance and HR personnel while protecting confidential information.
Apply established safety, quality, and employment procedures in daily supervision and promptly report hazards, incidents, and compliance concerns.
Document coaching, evaluations, staffing decisions, attendance exceptions, and required training through approved systems.
Communicate openly, keep records current, proactively resolve issues, escalate risks promptly, and perform other related duties consistent with the role and operational needs.
Safely operate assigned vehicles and equipment and maintain required driving credentials, driving record, and automobile insurance.