Workforce Management Solutions Architect - UKG

CVS Health • Washington, NV

24d • $106,605 - $284,280

About The Position

CVS Health is seeking a seasoned Workforce Management (WFM) techno-functional expert to lead the design and delivery of enterprise-grade scheduling and labor forecasting capabilities. The role owns the end-to-end functional lifecycle across demand forecasting, staffing plans, and schedule generation, partnering closely with business stakeholders, product, engineering, and vendors.

The role requires hands-on expertise configuring and optimizing WFM platforms such as Infor, UKG, or Legion; a strong understanding of forecasting and scheduling concepts; and the ability to translate business needs into scalable, well-governed solutions. The position provides functional leadership across HR, operations, and technology teams, guides product and shared services teams, and supports team member development.

This is a full-time position with a stated base pay range of $106,605 to $284,280. It is eligible for a CVS Health bonus, commission or short-term incentive program, and an award target in the company’s equity award program. Benefits include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Requirements

• 7+ years delivering Workforce Management solutions, with deep expertise in forecasting, staffing, and scheduling.
• 7+ years working with WFM scheduling constructs such as rules, templates, shifts, and optimization constraints, as well as forecasting concepts such as demand modeling inputs, scenarios, and overrides.
• 6+ years configuring, customizing, and debugging WFM solutions.
• 5+ years working with large enterprise WFM platforms such as Infor WFM/Workbrain, UKG, Legion, or similar tools.
• 3+ years partnering with SaaS vendors to deliver business outcomes.
• 3+ years working in Agile environments, with experience in change management and vendor negotiation.
• 3+ years demonstrating strong communication and stakeholder leadership skills, including driving decisions, managing competing priorities, and driving execution.
• 2+ years demonstrating analytical problem-solving and decision-making skills, with a track record of delivering scalable solutions.
• 2+ years demonstrating a growth mindset while developing self and others.
• Bachelor’s degree or an equivalent combination of education, training, and professional experience.

Nice To Haves

• Experience integrating WFM platforms with HR systems such as Workday and downstream consumers of schedule and time data.
• Experience with emerging technologies such as AI in WFM, automation, and digital employee experience platforms.
• Reporting and analytics exposure, including dashboards or operational reporting, and comfort collaborating with BI teams and tools.
• Experience working in large, matrix organizations.
• Familiarity with Agile delivery, including Jira and user stories, project governance, and release and change management.
• Experience leading WFM strategy and execution during mergers, acquisitions, or divestitures.

Responsibilities

• Lead discovery workshops with business stakeholders to understand demand drivers, arrival patterns and seasonality, labor standards, staffing strategies, and scheduling pain points; turn findings into actionable requirements and priorities.
• Conduct fit-gap analyses across vendor and product options and current-state tools, recommending functional approaches with clear tradeoffs and decision rationale.
• Design forecasting workflows and operating models, including inputs, assumptions, scenarios, overrides, and governance, to produce reliable demand and staffing plans.
• Define scheduling patterns, including shift templates, rules, segment windows, trial schedule sets, and optimization constraints, ensuring designs support business realities and compliance.
• Establish solution guardrails for accuracy, auditability, and transparency, including validation of totals, handling of exceptions and anomalies, and what-if analysis.
• Partner with engineering and technology leads to translate functional designs into configuration and build plans, including configuration, custom extensions, reporting, automation, and integrations.
• Own functional delivery, including configuring and customizing vendor applications to meet business needs.
• Drive end-to-end execution of enhancements, defects, and releases, maintaining documentation and artifacts in standard tracking tools and processes.
• Define reporting and analytics needs for forecasting accuracy, staffing versus plan, schedule adherence and coverage, and operational outcomes; partner on dashboards and operational reporting.
• Serve as the functional point leader across HR, operations, and technology teams, driving alignment, decisions, and adoption.
• Support training strategy and enablement materials for planners, schedulers, and managers to promote understanding and adoption of new processes and tools.
• Adhere to industry best practices and engage with the WFM community on the latest advancements; encourage product innovation and alternative approaches.
• Deliver enhancements, project requests, and defect resolutions on time with optimal, scalable solutions.
• Maintain accountability for product health and challenge partners to rethink WFM processes and operational issues through creative problem-solving.
• Provide strategic direction and guidance to product and shared services teams, and mentor and develop team members.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources, based on eligibility
• Eligibility for a CVS Health bonus, commission, or short-term incentive program
• An award target in the company’s equity award program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior