Lead - UKG Advanced Scheduler Solutions and Workforce Management

Scarborough Health Network • Granbury, TX

5d • CA$47 - CA$54

About The Position

Join Scarborough Health Network’s Workforce Management team to advance workforce planning, scheduling, and staffing services across the organization. The role supports optimization of SHN’s Human Capital Management System and related workforce processes, with a focus on ongoing enhancements and continuous improvement. As part of the People Services portfolio, the Lead reports to the Manager, Scheduling and Workforce Optimization.

The Lead directs strategic initiatives to develop and implement effective scheduling and staffing processes and policies based on best practices and union collective agreements; integrate technologies with new processes; and support organizational change management for centralized staffing and scheduling. The role also leads the scheduling and workforce optimization workstream beyond the launch of the new Human Capital Management System, including Workday, UKG, and supporting tools and software. The position aims to ensure scheduling practices deliver a positive experience for staff and leaders and support sustainable, high-quality patient care.

The successful candidate will act as the business lead for scheduling and workforce optimization. This includes applying advanced UKG Dimensions Advanced Scheduler expertise, designing and deploying time and attendance, scheduling, and absence-tracking solutions, gathering requirements, shaping processes and configuration, supporting training and change management, and collaborating with Human Resources, Labour Relations, Finance, leaders, and external consultants. The role also supports Workday and UKG sustainment and participates in testing, defect tracking, and ongoing process improvement.

Requirements

• At least 3 years of experience and knowledge with workforce management software, ideally UKG Dimensions.
• At least 3 years of experience related to leading system configuration, testing, and implementation.
• Undergraduate degree from a recognized institution.
• Demonstrated ability to act independently, think independently, exercise creativity, and remain self-motivated.
• Strong communication and interpersonal skills.
• Demonstrated negotiation, mediation, and conflict-resolution skills.
• Excellent organization and information/data management skills, with well-developed judgment and decision-making skills.
• Strong analytical, problem-solving, change management, budget forecasting, and risk management skills.
• Advanced computer skills.
• Knowledge of principles, practice trends, and technological developments in staffing and scheduling in a unionized environment.
• Commitment to customer service when dealing with patients, colleagues, volunteers, and other community members and the public.
• Values consistent with SHN’s Code of Conduct and commitment to a healthy and positive work environment in accordance with health and safety policy and legislation.
• Excellent work performance and attendance record.

Nice To Haves

• Project Management certificate (PMP), working toward one, or equivalent experience.
• Knowledge of quality and process improvement methodologies.
• At least 3 years of experience in a healthcare leadership role, workforce management, and/or scheduling.
• At least 3 years of experience leading projects or a team within a large, complex environment.
• Experience in a unionized public sector environment.
• Deep experience with, and preferably certification in, UKG Workforce Dimensions.
• Experience with solutions for an hourly, non-exempt, unionized workforce in a manufacturing environment.
• Experience with the latest UKG time clocks and how data flows into Dimensions.
• Functional and technical UKG Dimensions capabilities, including configuration, reports, integrations, and workflows; functional skills are the priority.

Responsibilities

• Lead operations and ongoing improvement as the business lead for scheduling and workforce optimization.
• Provide advanced-level knowledge of the UKG Dimensions Advanced Scheduler module, particularly for Ontario healthcare.
• Design and deploy time and attendance, scheduling, and absence-tracking solutions.
• Plan workshops to gather requirements and align them with UKG Workforce Dimensions capabilities.
• Collaborate on building process flows and procedures.
• Develop and deliver training on staff scheduling and operating procedures aligned with effective work practices and collective agreements.
• Collaborate with Human Resources and Labour Relations to support compliance with and consistent interpretation of collective agreements and scheduling policies.
• Work with leaders to understand their needs and priorities for scheduling services.
• Gather requirements and document them using the agreed process and format.
• Review business and functional documentation.
• Work with external consultants to help resolve gaps and issues.
• Collaborate with the Change Management team on impact analysis, communications strategy, and planning.
• Support ongoing improvements to business processes and configuration in Workday and UKG.
• Participate in cross-collaboration efforts in Workday and UKG sustainment, including cross-training in Workday through training sessions and certifications where necessary.
• Work with Finance to understand and support payroll activities related to scheduling and UKG configurations.
• Execute test scripts and update test execution results.
• Track testing status and log defects as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior