Workforce Scheduler

YMCA Central Maryland • Towson, MD

6d

About The Position

The Workforce Scheduler manages internal customer calls and requests and uses a scheduling system to investigate, resolve, and document workforce needs across Y Family Centers departments and locations. The role supports Associates with leave and time-off requests, schedule changes, additional shift opportunities, attendance policies, and use of the internal workforce management system. The Workforce Scheduler also reviews data for continuous quality improvement, collaborates with the scheduling team to improve the Associate experience and Family Center operations, and supports operations as needed.

Requirements

• High school diploma or equivalent.
• Experience working in a call center or customer support role.
• Experience making data-informed decisions.
• Strong active listening and verbal communication skills.
• Proficiency in problem solving.
• Ability to multitask and manage time effectively.

Responsibilities

• Take and process Associate calls, providing accurate and satisfactory answers to requests for leave and/or time off.
• Communicate schedule changes, opportunities for additional shifts, attendance policies, and other relevant information to Associates.
• Guide Associates through troubleshooting and navigating the internal workforce management system.
• Review data to assist with continuous quality improvement.
• Collaborate with the scheduling team to improve the Associate experience and Family Center operations.
• Support Y Family Center operations as needed.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED