WORKFORCE SUPERVISOR

Arizona Department of Administration•Payson, UT

About The Position

The Arizona Department of Economic Security (DES), Division of Employment and Rehabilitation Services (DERS), Workforce Solutions Administration (WSA), is seeking an experienced and motivated Workforce Supervisor. The position provides leadership, coordination, and supervision of an operations team’s daily activities; sets priorities to ensure work is completed; and coordinates work with other supervisors. Decisions and problem-solving are guided by policies, procedures, and business plans. Depending on assignment, the team may work in an office or virtual environment and may be local or geographically dispersed. The role uses a business methodology that drives continuous improvement. State-business travel is required. If driving is an essential job function, employees must maintain a current, valid, class-appropriate driver’s license, meet required training and driving-record standards, and carry legally required liability insurance when using a personal vehicle for State business. The position is based at 216 East Highway 260, Payson, Arizona 85541. The listed salary is $24.0200 per hour ($49,961.60 annually).

Requirements

High school diploma or equivalent is listed as a selective preference.
Two years of supervisory experience, or four years of public contact or customer service work experience, employment counseling, or recruitment is listed as a selective preference.
Knowledge of labor market information, in-demand industries and occupations, interviewing techniques, transferable skills, assessment tools, and strategies.
Knowledge of social, cultural, and economic conditions affecting the populations and areas served; the special needs of minority groups and disadvantaged persons; and community resources and support services.
Leadership skills, including developing staff and team confidence, competence, and potential.
Customer service, teamwork, collaboration, interpersonal communication, de-escalation, and conflict-resolution skills.
Written and verbal communication skills, including public speaking and presentations.
Ability to research and interpret policies and procedures; proficiency with MS Office, Google, and data systems.
Ability to learn and apply applicable federal and state laws, rules, regulations, policies, and procedures.
Ability to work independently and as part of diverse teams, and to foster a positive, productive, motivated, team-oriented culture.
Ability to travel within the assigned area and to statewide meetings.
Successfully pass background and reference checks; employment is contingent on completion of the process and the agency’s ability to reasonably accommodate restrictions.
New State employees must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
If driving or using a vehicle is an essential function, maintain a current, valid, class-appropriate driver’s license, complete required training, pass required driving-record checks, and maintain an acceptable driving record; maintain legally required liability insurance when operating a personally owned vehicle on State business.

Nice To Haves

Depending on assignment, experience working with farmworkers, refugees, and veterans.
Depending on assignment, service-connected disabled veteran status with other than a dishonorable discharge.

Responsibilities

Plan and coordinate daily work assignments using management principles, and direct and instruct staff to support efficient program operations.
Perform recruitment, onboarding, training, and performance management functions.
Attend and conduct meetings to disseminate information and support program compliance.
Design and implement procedures to ensure office operations and services meet program goals effectively and efficiently; confer with management to resolve issues.
Collect, compile, analyze, and submit data and correspondence in response to Division and Administration requests.
Interpret rules, regulations, policies, Equal Employment Opportunity requirements, and affirmative action mandates governing Department of Labor and DES programs.
Lead professional staff in delivering employment and employer services.
Use labor market, industry, occupation, and transferable-skills information to assess, advise, refer, and prepare job seekers; address employment barriers; connect them with education and training resources; track their progress; and match and refer them to employment opportunities.
Promote ARIZONA@WORK verbally and in writing to diverse audiences.
Travel to locations within the assigned area and to statewide meetings, including rural or difficult-to-locate areas.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans.
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans.
10 paid holidays per year.
Paid vacation and sick time.
Paid parental leave of up to 12 weeks per year for a newborn or newly placed foster or adopted child.
Deferred compensation plan.
Wellness plans.
Tuition reimbursement.
Stipend opportunities.
Infant at Work Program.
Rideshare and public transit subsidy.
Career advancement and employee development opportunities.
ASRS defined benefit plan providing lifelong income upon retirement.
Voluntary deferred compensation program with tax-deferred retirement investments.