Workforce Career Coach

Eckerd Connects • Durham, NC

8h

About The Position

The Workforce Career Coach serves as the primary point of contact for program participants and people in their circle of influence. The coach supports participant eligibility and participation, documents case notes and follow-up services, and coordinates activities and arrangements related to employment, retention, and termination in accordance with program-management and funding-source data procedures.

The role recruits participants, identifies employment and educational opportunities for program completers, and participates in community activities supporting participant development. The coach delivers training in software applications, work readiness, and basic math and reading skills, and develops presentation and facilitation skills to engage students in achieving program goals. The coach also builds relationships with employers and community organizations to promote and strengthen the program and participant outcomes.

Eckerd Connects provides WIOA workforce services through partnerships and contracts with the U.S. Department of Labor and local workforce boards. Its services support career pathways for youth, adults, and dislocated workers and include occupational and customized skills training, on-the-job and incumbent-worker training, and transitional employment opportunities.

Requirements

• High school diploma or equivalent.
• Past experience working with the targeted population.
• At least 3 years of relevant work experience.
• Proficiency with Microsoft Office applications or online database tracking systems.
• Appropriate and valid state driver's license and ability to meet Eckerd's auto insurance requirements and drive for business purposes.
• Must pass a drug screen in compliance with the Substance Abuse and Drug-Free Workplace policy.

Nice To Haves

• Related bachelor's degree from an accredited college or university.

Responsibilities

• Serve as the primary point of contact for participants and others in participants’ circles of influence.
• Meet regulatory requirements for eligibility, participation, case notes, and follow-up services, documenting service needs and activities or arrangements related to employment, retention, and termination according to program and funding-source procedures.
• Recruit participants for the program and identify employment and educational opportunities for participants completing the program.
• Attend and conduct community activities related to participant development.
• Identify and recruit clients from the target population and employers.
• Deliver training in software applications, work readiness skills, and basic remedial math and reading skills.
• Develop presentation and facilitation skills to engage students in meeting program goals.
• Connect frequently with employers and community organizations to market and enrich the program and support participant success.

Benefits

• Low-cost medical, dental, and vision insurance.
• 19 days of paid time off during the first year.
• 11 paid holidays.
• Retirement savings plan with employer match up to 5%.
• Flexible spending accounts.
• Paid short-term and voluntary long-term disability.
• Group term life and AD&D insurance.
• Voluntary term life insurance.
• Public Service Loan Forgiveness (PSLF) eligible employer.
• PTO Exchange.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED