Customer Service - Workflow Coordinator
About The Position
The Workflow Coordinator monitors, coordinates, and adjusts daily warehouse work assignments to support on-time, accurate receiving, picking, and shipping. The role uses data and system tools to manage workflow priorities, resolve issues, and communicate with team members and leadership, helping promote operational efficiency, productivity, and continuous improvement. The position works across warehouse and office settings. Warehouse conditions may include varying temperatures, loud machinery and vehicle noise, dust, odors, airborne particles, concrete flooring, moving mechanical equipment, and frequent warehouse traffic. The employee must wear required personal protective equipment, including steel-toed shoes, safety glasses, and a high-visibility vest. In the office, the employee uses standard office equipment in a climate-controlled environment with typically quiet to moderate noise levels. The role is on-site only. The listed schedule is first shift, Sunday through Wednesday, 5:30 a.m. to 4:00 p.m.; hours may vary by shift assignment and may include evenings, weekends, holidays, and overtime based on business needs. Compensation is $21–$23 per hour, with a $0.75-per-hour shift differential; the position is not incentive eligible.
Requirements
- High school diploma or GED, or equivalent relevant experience.
- 1–3 years of relevant experience.
- Proficiency with Microsoft Office Suite, including Word, Excel, and PowerPoint.
- Basic math and reading skills.
- Strong attention to detail and ability to manage multiple tasks in a fast-paced environment.
- Ability to communicate and delegate assignments effectively.
- Ability to adapt to changing customer or business requirements.
Nice To Haves
- Previous experience with warehouse management systems such as WMS, JDA, SAP, or Oracle.
- Experience in warehouse, transportation, or manufacturing environments.
- 1–3 years of relevant experience in dispatch, production planning, or warehouse operations.
Responsibilities
- Monitor the daily work assignment queue and adjust task priorities to support efficient processing and on-time completion.
- Coordinate trailer moves with the yard spotter, including yard-to-door and door-to-yard activities.
- Manage product allocation for outbound orders while balancing inventory availability and workflow requirements.
- Identify, track, and resolve workflow issues, including stockouts, overages, shortages, damages (OS&D), and outbound exceptions.
- Serve as the primary resource for system adjustments and resolution of inbound receiving discrepancies.
- Communicate operational challenges, issues, and updates promptly to management.
- Use warehouse management systems, Microsoft Office, and related applications to track workflow and document process adjustments.
- Administer workflow processes efficiently, productively, and cost-effectively.
- Collaborate with warehouse operations staff, supervisors, and transportation partners to optimize workflow and ensure accurate execution.
- Support daily team objectives and contribute to a positive, collaborative work environment.
- Participate in process improvement and customer-driven initiatives.
- Follow safety, compliance, and company standards.
- Participate in required training and professional development.
- Perform other related duties as assigned or required.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
