Operations Consultant (Workflow Coordinator)

Bank of America•Plano, TX

9d•Onsite

About The Position

The Operations Consultant (Workflow Coordinator) is responsible for the day-to-day resolution of complex problems and the research and execution of complex transactions for a single site/business unit or smaller business units. The role advises on the design, development, and implementation of products, systems, and services in an operations environment, using discretion within project management methodologies. It also serves as a technical expert in the assigned area and provides an understanding of the business unit’s operations processes and their implications for other groups within operations.

Requirements

Experience as a workflow or operations coordinator.
Excellent communication skills.
Critical-thinking ability.
Ability to make decisions and recommendations based on data and business analysis.
High school diploma, GED, secondary school, or equivalent.

Responsibilities

Advise on the design, development, and implementation of complex products, systems, and services in an operations environment using discretionary judgment.
Advise on projects and direct team activities related to special initiatives.
Provide technical expertise in the assigned area, including an understanding of business-unit operations processes and implications for other groups within operations.
Consult on present-state processes, develop alternative future-state approaches, and facilitate implementation by creating a clear approach to program or initiative setup, execution, and control.
Identify and recommend responsibilities and accountabilities for key programs and projects.
Resolve complex day-to-day problems and research and execute complex transactions.