Implementation & Workflow Consultant

Stensul • New York, NY

2d • $120,000 - $140,000 • Hybrid

About The Position

Stensul is hiring an Implementation & Workflow Consultant to lead implementations and design AI-driven workflows for enterprise customers. Working in a forward-deployed model, the consultant partners with customers from discovery through launch and beyond, configuring Stensul integrations and Model Context Protocol (MCP) capabilities, automating workflow bottlenecks, and helping customers increase the value they get from the platform.

The role sits within the Success Services team and reports to the Director of Professional Services. The consultant works with customers before and after sales to define specifications, functionality, and workflows, then designs solutions to support how their teams build email. The role collaborates closely with Customer Success Managers, Solutions Consultants, Product, and Engineering, and acts as a bridge between customer needs, the platform, and the product roadmap.

The position is based in New York City and follows a hybrid schedule, with three days per week in the NYC office. Compensation is a base salary of $120,000–$140,000 plus variable compensation.

Requirements

• At least 4 years of experience in a customer-facing technical role, such as implementation consulting, solutions consulting, technical account management, or solutions engineering.
• Hands-on experience with email marketing and Email Service Provider or Marketing Automation Platforms, such as Marketo, Salesforce Marketing Cloud, Oracle Eloqua, or Adobe Campaign, including their proprietary languages.
• Proven project management skills and ability to manage multiple engagements and priorities.
• Ability to map complex workflows and design practical solutions; coding is not required, but comfort working alongside engineers is expected.
• Experience gathering business and technical specifications.
• Working knowledge of HTML and CSS, ideally for email, and understanding of REST, SOAP, and XML APIs.
• Enterprise or strategic account management experience, with a record of building lasting customer relationships and helping customers succeed with new technologies.
• Ability to explain complex solutions clearly to executives, marketers, and engineers.
• Strong attention to detail, ownership, and a bias toward building and improving.
• Comfort making UX decisions and creating mockups.

Nice To Haves

• Experience at a B2B SaaS company, ideally in MarTech.
• Experience with AI tools, agents, or workflow automation platforms.
• Familiarity with MCP.
• Experience in a startup or high-growth environment.

Responsibilities

• Lead customer onboarding end to end, including discovery calls, email design specifications, project coordination for implementation development and testing, and customer-instance configuration through launch.
• Identify email-creation workflow bottlenecks and design solutions using Stensul AI and MCP capabilities, connecting the platform to customers’ ESPs/MAPs, workflow platforms, and other tools.
• Manage timelines, milestones, resources, and stakeholder communications across concurrent engagements, keeping projects on track and escalating risks early.
• Lead ongoing services engagements after launch, reviewing adoption, governance, and program performance and recommending improvements to customers’ email programs and platform experiences.
• Identify opportunities to expand customer value through additional teams, integrations, automations, and services, and partner with Customer Success and account teams on renewals and expansion.
• Advise customers on integration strategies and technical approaches, and coordinate technical escalations across Client, Support, Services, Success, and Engineering teams.
• Translate customer needs into clear requirements, share field feedback with Product and Engineering, and help validate features and releases with customers.
• Train technical and non-technical users, create customer documentation, and support adoption of new feature releases through education and troubleshooting.
• Document repeatable solutions and automations as templates and playbooks to make future deployments faster and more consistent.

Benefits

• Equity; everyone has a stake in the company’s growth.
• Comprehensive medical, dental, and vision coverage for employees and dependents.
• 401(k).
• Life insurance.
• Commuter benefits.
• Parental leave.
• Flexible time off.
• Variable compensation in addition to base salary.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed