Business Automation Workflow Consultant

S R INTERNATIONAL INC•Harrisburg, PA

5h•Hybrid

About The Position

The Commonwealth of Pennsylvania’s Public Utility Commission (PUC) is seeking an experienced IBM Business Automation Workflow (BAW) Consultant to develop, enhance, maintain, and support enterprise workflow and document management applications. The role primarily supports InfoMAP, the PUC’s enterprise case management and content management platform, built using IBM BAW, IBM FileNet, Java/J2EE, and Kofax Capture. The consultant will troubleshoot complex application issues, develop enhancements, maintain system integrations, support modernization initiatives, and help ensure reliable enterprise workflow and document processing. The role also supports application testing, deployment, production operations, documentation, and technical knowledge transfer to internal development teams. The position is based in Harrisburg, Pennsylvania, with a hybrid arrangement requiring at least two onsite days per week. Work hours are 8:00 AM to 4:30 PM. The stated duration is November 16, 2026 through July 3, 2027.

Requirements

Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
5 years of experience in enterprise application development, maintenance, and system integration.
5 years of experience with IBM workflow and content management technologies.
Hands-on IBM BAW development, enhancement, deployment, and troubleshooting experience.
Strong IBM FileNet knowledge, including Content Engine APIs, object stores, metadata, document retrieval, security, and integration.
Java/J2EE development, debugging, testing, deployment, and application maintenance experience.
Demonstrated Kofax Capture experience, including scanning, OCR, indexing, validation, batch processing, and document integration.
Experience integrating IBM BAW, FileNet, Kofax Capture, and enterprise applications.
Experience with IBM Case Manager and IBM Content Navigator.
IBM Content Navigator customization experience, including plug-in development and UI configuration.
Experience with REST/SOAP web services and XML/JSON integrations.
Experience with relational databases, SQL queries, stored procedures, and database integrations.
Experience with source control and DevOps tools such as TFS, Azure DevOps, and Git.

Nice To Haves

Experience supporting or modernizing IBM BPM, IBM BAW, FileNet, or IBM Case Manager in large enterprise environments.
Experience customizing IBM Content Navigator and developing FileNet integrations using Java APIs.
Hands-on experience with Tungsten TotalAgility, formerly Kofax Capture.
IBM professional certification in Business Automation Workflow or FileNet; a verifiable IBM-issued credential is highly preferred.
Familiarity with Microsoft .NET technologies, including C#, ASP.NET, and SQL Server.
Experience in government, utilities, or other highly regulated environments.

Responsibilities

Design, develop, enhance, and maintain enterprise workflows using IBM BAW.
Support and enhance InfoMAP, including case management workflows, document processing, and integrations.
Develop and troubleshoot IBM FileNet applications, including Content Engine APIs, document repositories, metadata management, retrieval, and content lifecycle processes.
Build and maintain integrations between IBM BAW, FileNet, Java applications, and enterprise systems.
Support IBM Case Manager and IBM Content Navigator, including customizations and workflow integrations.
Develop, debug, test, deploy, and maintain Java/J2EE applications, web services, APIs, and backend components.
Support Kofax Capture workflows, including scanning, OCR, indexing, validation, batch processing, and FileNet integration.
Troubleshoot application defects, workflow failures, document processing issues, integration errors, and performance problems.
Analyze existing architecture and source code to identify optimization and modernization opportunities.
Develop and consume REST and SOAP APIs using XML and JSON.
Collaborate with business stakeholders, developers, data management, and infrastructure teams.
Perform application testing, code reviews, deployment validation, and production support.
Document application architecture, workflow configurations, integrations, technical specifications, and troubleshooting procedures.
Provide technical knowledge transfer to internal development teams.
Support migration of source code from TFS to Azure DevOps using Git.
Use Azure DevOps for work-item tracking, source control, CI/CD pipelines, and deployment activities.