Operations Consultant (Workflow Coordinator)

Bank of America•Plano, TX

8d•Onsite

About The Position

The Operations Consultant (Workflow Coordinator) is responsible for the day-to-day resolution of complex problems and the research and execution of complex transactions for a single site/business unit or smaller business units. The role advises on the design, development, and implementation of products, systems, and services in an operations environment, using discretion and project management methodologies. The position also advises on projects and directs team activities related to special initiatives, serves as a technical expert in an assigned area, and explains how business-unit operations processes affect other groups within the operations function. It consults on current-state processes, develops alternative future-state approaches, and facilitates implementation by establishing clear approaches for effective initiative setup, execution, and control. The role identifies and recommends responsibilities and accountabilities for key programs and projects.

Requirements

Experience as a workflow/operations coordinator.
Excellent communication skills.
Critical thinking.
Ability to make decisions and recommendations based on data and business analysis.
High school diploma, GED, secondary school qualification, or equivalent.

Responsibilities

Advise on the design, development, and implementation of complex products, systems, and services in an operations environment using discretionary judgment.
Advise on projects and direct team activities related to special initiatives.
Serve as a technical expert in an assigned area, providing understanding of the business unit’s operations processes and their implications for other operations groups.
Consult on present-state processes, develop alternative future-state approaches, and facilitate implementations by creating a clear approach to program or initiative setup, execution, and control.
Identify and recommend responsibilities and accountabilities for key programs and projects.
Resolve complex day-to-day problems and research and execute complex transactions for a single site/business unit or smaller business units.