Workers' Compensation Supervisor
About The Position
Under minimal supervision, the Workers' Compensation Supervisor oversees daily operations of a workers’ compensation claims unit to ensure timely, accurate, and high-quality claims handling in compliance with applicable state laws, client requirements, and company policies and procedures. The supervisor provides technical guidance, training, and performance oversight to assigned staff and collaborates with clients, management, Claims Examiners, and TRISTAR staff across office locations to resolve claims and service issues. The position is based at the Houston Office in Houston, Texas. It is full-time, day shift, with no travel. The role uses standard office equipment and requires appropriate office attire. The listed salary range is $95,000 to $105,000 per year. The job is classified as essential. Its stated physical profile is sedentary work, involving sitting most of the time and exerting up to 10 pounds of force occasionally or negligible force frequently or constantly. Near and mid-range vision are indicated. The checklist also identifies frequent fingering, grasping, talking, hearing, and repetitive wrist, hand, and finger motions.
Requirements
- Five or more years of related experience, or an equivalent combination of education and experience.
- Strong technical knowledge of Texas workers’ compensation laws, regulations, and medical terminology.
- Ability to maintain a claims diary system, prioritize work, and meet strict deadlines.
- Strong analytical and problem-solving skills.
- Proficiency in Microsoft Word and Excel.
- Excellent written and verbal communication skills, including the ability to explain technical claims information clearly to claimants, clients, and staff.
- Ability to supervise, coach, and develop employees with varying levels of experience and technical ability.
- Strong interpersonal skills and the ability to maintain effective working relationships.
- Ability to manage competing priorities and remain effective under pressure.
- Ability to model a positive, professional attitude for direct reports.
- Ability to respond promptly to client requests and service needs.
- High school diploma or GED.
Nice To Haves
- Bachelor’s degree in a related field.
Responsibilities
- Monitor daily staffing needs and distribute caseloads as equitably as practical among direct reports.
- Review and approve priority payments.
- Respond to claimant and vendor concerns and facilitate timely resolution.
- Evaluate vendor effectiveness and modify vendor panels as needed within TRISTAR and account guidelines.
- Ensure staff follow client service instructions.
- Provide claims-handling coverage during examiner absences and position vacancies.
- Prepare and evaluate monthly client reports.
- Coordinate and support internal and external audits.
- Conduct and document internal and external educational sessions.
- Participate in client file reviews and address resulting action items.
- Partner with the corporate office and sales and service teams on requests for proposals (RFPs) and client service issues.
- Adhere to TRISTAR’s Supervisor Best Practice Guidelines.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
