Workers' Compensation Claims Supervisor (Remote)

Davies • Home, AL

1d • Remote

About The Position

The Workers’ Compensation Claims Supervisor oversees a team of workers’ compensation claims professionals handling medical-only, lost-time, and complex claims. The supervisor ensures claims are managed effectively in compliance with regulatory requirements, company guidelines, and client expectations, and provides leadership, coaching, and technical expertise to support timely claim resolution, cost management, and successful return-to-work outcomes for injured workers. An active Florida 5-20 or 6-20 license is required.

The role oversees day-to-day claims operations for an assigned team, provides direct leadership to claims adjusters, and monitors team productivity, service delivery standards, and file quality. It also supports staffing coverage, scheduling, workload balancing, performance feedback, and quality initiatives.

This is a remote role. The employer describes benefits for qualifying employees, with offerings and eligibility varying by role, classification, and applicable laws. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.

Requirements

• At least 5 years of workers’ compensation claims handling experience.
• Active Florida 5-20 or 6-20 license.
• Strong knowledge of workers’ compensation laws, regulations, and claim handling practices.
• Excellent leadership, analytical, and communication skills.

Nice To Haves

• Prior supervisory or leadership experience.

Responsibilities

• Supervise and mentor workers’ compensation claims adjusters handling medical-only, lost-time, and complex claims.
• Provide coaching, performance feedback, and technical guidance to claims staff.
• Support recruitment, onboarding, and professional development initiatives for claims team members.
• Monitor workload distribution to support efficient claims handling and service delivery.
• Review complex or high-exposure workers’ compensation claims and provide guidance on claim strategy.
• Ensure appropriate claim investigation, documentation, and reserve management.
• Monitor claim handling practices for compliance with workers’ compensation regulations and company standards.
• Approve claim settlements within assigned authority limits.
• Partner with Nurse Case Managers and medical providers to support effective treatment and recovery outcomes.
• Ensure appropriate return-to-work strategies are implemented when applicable.
• Monitor medical management strategies to support efficient claim resolution.
• Serve as a client point of contact for claim performance and program updates.
• Monitor operational metrics, including claim duration, reserve accuracy, and claim outcomes.
• Support leadership with reporting and operational insights related to claims performance.
• Oversee day-to-day claims operations for an assigned team and provide direct leadership to claims adjusters.
• Monitor team productivity, service delivery standards, and file quality.
• Conduct file reviews and support quality initiatives.
• Assist with staffing coverage, scheduling, and workload balancing.
• Support performance feedback and coaching initiatives.
• Maintain regular and dependable attendance and be available to perform job responsibilities during established work hours.

Benefits

• Medical, dental, and vision plans.
• 401(k) plan with employer matching.
• Time-off policies, including Discretionary Time Off for exempt employees and Paid Time Off for non-exempt employees.
• Paid holidays.
• Life insurance.
• Short-term and long-term disability coverage.
• Paid sick leave, paid family and parental leave, and other mandated benefits where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed