Claims Technician, Workers Compensation

Markel•Henderson, NV

2d•$18 - $38•Onsite

About The Position

The Claims Technician, with moderate guidance, is responsible for initiating, directing, and controlling the activity in support of case management and the claims process in accordance with the Markel Service Standards. The Claims Technician may be called upon to assist the Claims organization with other responsibilities as requested by management. Unless otherwise indicated, all items included in the Outcome Statements are measured by Supervisor’s/Manager’s observations, quantity of work completed, external and internal feedback and Audits.

Requirements

Strong PC skills, especially in Word, Excel, Outlook and paperless working environment
Ability to learn other software required for role
Strong skills in verbal and written communication, analysis and problem solving, organization and time management
Excellent customer service skills
Detail-oriented
Self-directed and highly productive with minimal supervision
Comfortable with high volume workloads, multiple priorities and productivity standards
Experience working in a team-oriented, collaborative environment
Strong desire for continuous improvement
High School diploma or equivalent is required
US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

Nice To Haves

some college is preferred
Insurance experience preferred

Responsibilities

Complete assigned daily claims support activities timely and accurately (whether as primary or backup role) according to Markel Service Standards. Including but not limited to; setting up first notices of loss according to established guidelines and routing documents and new losses accurately either via email or through document management system.
Maintain understanding of departmental service standards, guidelines, processes and procedures.
Look for ways to improve efficiencies and minimize processing and workflow issues. Shares that information with team and management.
Work effectively in a team environment to include participation on projects and testing initiatives.
Display flexibility to support evolving department and business needs.