Workers' Compensation Claims Supervisor

CorVel Career Site•Nottingham, MD

1d•Hybrid

About The Position

The Workers’ Compensation Claims Supervisor supervises a team of direct reports and ensures quality, productivity, and customer service criteria are met while following company policies and procedures. The role supports the goals of the claims department and CorVel and requires regular, consistent attendance. This is a hybrid position. The supervisor also provides technical and jurisdictional guidance on complex claims matters, supports client and employee resolutions, and participates in customer claim reviews and presentations. Overnight travel and meeting attendance may be required.

Requirements

Bachelor’s degree or a combination of education and related experience.
At least 5 years of claims handling experience.
Knowledge of workers’ compensation.
Current workers’ compensation claims license or certification, maintained throughout employment with CorVel.
State certification or license as an experienced claims adjuster.
Demonstrated public speaking skills.
Excellent written and verbal communication skills.
Ability to help team members develop knowledge and understanding of claims practices.
Effective quantitative, analytical, and interpretive skills.
Strong leadership, management, and motivational skills.
Strong customer service skills.
Ability to maintain composure under pressure and communicate diplomatically by telephone, email, and written correspondence.
Computer proficiency and technical aptitude, including the ability to use Microsoft Office and Excel spreadsheets.
Strong interpersonal, time management, and organizational skills.
Ability to work independently and within a team environment.
Knowledge of claims administration, case management, and cost-containment solutions as applicable to workers’ compensation.

Responsibilities

Supervise workers’ compensation claims staff in day-to-day operations.
Assist the Claims Manager with recruiting, interviewing, and onboarding staff, and ensure employees become proficient in procedures and job functions.
Ensure staff comply with workers’ compensation laws and mandated regulatory reporting requirements.
Support team performance through ongoing training, coaching, and regular performance evaluations; recommend merit-based actions, subject to managerial approval.
Provide technical and jurisdictional guidance on complex compensability, investigation, litigation, and service account instruction matters.
Recommend and execute final resolutions for clients and employees concerning claim-specific, procedural, or special requests.
Participate in customer claim reviews and presentations.
Travel overnight and attend meetings if required.
Perform additional duties as assigned.