Workers' Compensation Claim Supervisor

Ccmsi•Phoenix, AZ

1d•Hybrid

About The Position

The Workers' Compensation Claim Supervisor is responsible for investigating, adjusting, and supervising assigned claims. The position serves as the dedicated claim supervisor for a single municipal account, providing leadership, oversight, and strategic direction to approximately 4–5 claims professionals. It may also serve as an advanced training position for consideration for promotion to a management role. The supervisor is accountable for the quality of claim services in accordance with CCMSI Corporate Claim Standards, while supporting exceptional service delivery, client satisfaction, and operational performance for the municipal program. The role is based in Phoenix, Arizona. It follows an 8:00 a.m.–4:30 p.m. Mountain Standard Time schedule, with a hybrid schedule available after the initial training period. The supervisor leads and develops claim staff, oversees compliance with applicable laws and client-specific instructions, and directly handles designated litigated and complex claims.

Requirements

At least 10 years of Workers’ Compensation claims-handling experience, including full claim investigation, evaluation, and resolution.
Prior supervisory or people-lead experience within Workers’ Compensation.
Demonstrated ability to lead and oversee adjusters in a fast-paced, compliance-driven environment while maintaining quality and service standards.
Strong understanding of Arizona Workers’ Compensation regulations, claim practices, and compliance requirements.
Active Workers’ Compensation adjuster license in Arizona.
Effective communication skills and the ability to engage professionally with adjusters, clients, and internal partners.
Working knowledge of entry- and mid-level Workers’ Compensation adjusting roles and workflows.
Reliable attendance during established client service hours for the Phoenix, Arizona branch office.

Nice To Haves

Bachelor’s degree or equivalent combination of education and experience.
Arizona ICA Adjuster Certification, or the ability to obtain it.
Experience supporting municipal accounts.
Bilingual Spanish proficiency; highly valued for communicating with claimants, employers, or vendors, but not required.

Responsibilities

Review, assign, and supervise claim activity to ensure compliance with Corporate Claim Standards, client-specific handling instructions, and applicable laws.
Investigate, evaluate, and adjust assigned claims in accordance with established claim handling standards and laws.
Establish reserves and/or oversee reserves for designated claims within established reserve authority levels.
Oversee medical, legal, damage-estimate, and miscellaneous invoices to determine whether they are reasonable and related to designated claims; negotiate disputed bills or invoices for resolution.
Authorize and make claim payments using a claim payment program, in accordance with claim procedures, industry standards, and established payment authority.
Negotiate settlements in accordance with Corporate Claim Standards, client-specific instructions, and state laws when appropriate.
Assist claim staff with the selection, referral, and supervision of outside vendors for designated claim files, such as legal, surveillance, and case-management providers.
Directly handle designated litigated and complex claims.
Educate, train, and assist in the development of claim staff.
Review and maintain a personal diary in the claim system.
Supervise all claim activity for specified accounts.
Ensure compliance with Corporate Claim Handling Standards and established special client handling instructions.