Associate Workers Compensation Claim Representative

Travelers•Atlanta, GA

About The Position

The Associate Claim Representative, Workers Compensation, receives comprehensive training in claim handling, customer service, and policy interpretation while working alongside experienced claim professionals. The role develops the skills and knowledge needed to manage workers compensation claims. The training program can typically last up to 12 months; upon successful completion, the associate should be prepared to handle claims independently and progress toward full claims-handling responsibility.

Requirements

High school diploma or GED.
At least one year of customer service experience.
Acquire and maintain relevant insurance license(s) within three months of starting the job, as required by state and Travelers’ requirements.
Willingness to obtain an active adjuster license where required by state law.
Proficiency in Microsoft Office, including Word, Excel, and Outlook, and willingness to learn claims management.
Strong verbal and written communication skills, with the ability to convey information clearly and professionally.
Ability to exercise sound judgment and make effective decisions within established authority.
Strong customer service skills and commitment to providing a positive experience for insureds and claimants.
Attention to detail and organizational skills, including ability to manage multiple tasks and prioritize effectively.
Basic conflict resolution skills and willingness to learn techniques for productive discussions and negotiations.
Demonstrated openness to continuous learning.

Nice To Haves

Bachelor’s degree.
Previous internship or work experience in customer service or insurance.

Responsibilities

Participate in structured training covering insurance policies, claim processes, systems, and procedures through virtual, classroom, and on-the-job formats.
Assist with reviewing, investigating, and documenting Workers Compensation claims under close supervision.
Investigate claims, develop action plans, and evaluate options for claim resolution.
Assess coverage and determine whether a claim is compensable, including evaluating claims for potential fraud.
Participate in telephonic and/or onsite file reviews.
Learn to determine coverage, compensability, and exposure based on policy terms and claim facts.
Gather information from policyholders, claimants, witnesses, and third-party providers.
Communicate claim status to relevant parties, including business customers, injured employees, medical providers, and legal counsel.
Maintain accurate claim activity records in claim management systems.
Support appropriate return-to-work outcomes, including coordinating medical treatment with internal or external resources.
Demonstrate openness to continuous learning, particularly in AI and digital transformation.
Acquire and maintain relevant insurance licenses to comply with state and Travelers’ requirements within three months of starting the job.
Perform other duties as assigned.

Benefits

Health insurance coverage for employees and eligible family members from the first day of employment.
Dollar-for-dollar 401(k) match on contributions up to the first 5% of eligible pay, subject to an annual maximum.
Paying it Forward Savings Program, through which Travelers makes an annual 401(k) contribution when an employee makes a student loan payment.
Pension Plan funded 100% by Travelers.
Minimum of 20 days of paid time off annually.
Nine paid company holidays.
Wellness program with tools, discounts, and resources for wellness goals and caregiving needs.
Mental health program providing access to free professional counseling, health coaching, and other resources.
Matching Gift and Volunteer Rewards program supporting charitable giving and community involvement.
Eligibility for performance-based cash incentive awards.