Workers Compensation Associate Claim Representative

Travelers • Downers Grove, IL

1d • $52,600 - $86,800

About The Position

As an Associate Claim Representative in Workers Compensation, you will receive comprehensive training in claim handling, customer service, and policy interpretation while working alongside experienced claim professionals. The role focuses on developing the skills and knowledge needed to manage workers compensation claims. The training program can typically last up to 12 months; upon successful completion, you will be prepared to handle claims independently and progress toward full claims-handling responsibility.

Requirements

• High school diploma or GED and one year of customer service experience.
• Willingness to obtain an active adjuster license where required by state law.
• Proficiency in Microsoft Office (Word, Excel, and Outlook), with willingness to learn claims management.
• Strong verbal and written communication skills and ability to convey information clearly and professionally.
• Sound judgment and effective decision-making within established authority.
• Strong customer service skills and commitment to a positive experience for insureds and claimants.
• Attention to detail and organizational skills, with ability to manage multiple tasks and prioritize effectively.
• Basic conflict-resolution skills and willingness to learn techniques for productive discussions and negotiations.
• Openness to continuous learning.

Nice To Haves

• Bachelor’s degree.
• Previous internship or work experience in customer service or insurance.

Responsibilities

• Participate in structured training covering insurance policies, claim processes, systems, and procedures through virtual, classroom, and on-the-job instruction.
• Assist with reviewing, investigating, and documenting Workers Compensation claims under close supervision.
• Investigate claims, develop and evaluate resolution plans, assess coverage and compensability, and evaluate claims for potential fraud.
• Participate in telephonic and/or onsite file reviews.
• Learn to determine coverage, compensability, and exposure based on policy terms and claim facts.
• Gather information from policyholders, claimants, witnesses, and third-party providers.
• Communicate claim status to relevant parties, including business customers, injured employees, medical providers, and legal counsel.
• Maintain accurate claim activity records in claim management systems.
• Support return-to-work outcomes when appropriate, including coordinating medical treatment with internal or external resources.
• Remain open to continuous learning, particularly in AI and digital transformation.
• Acquire and maintain relevant insurance license(s) within three months of starting the job, as required by state and Travelers’ requirements.
• Perform other duties as assigned.

Benefits

• Health insurance coverage for employees and eligible family members from the first day of employment.
• Dollar-for-dollar 401(k) matching on contributions up to the first 5% of eligible pay, subject to an annual maximum.
• Paying it Forward Savings Program, with an annual 401(k) contribution from Travelers when employees make student loan payments.
• Pension Plan funded 100% by Travelers.
• At least 20 days of paid time off annually.
• Nine paid company holidays.
• Wellness program with tools, discounts, and resources for wellness goals and caregiving needs.
• Mental health program offering free professional counseling services, health coaching, and other resources.
• Matching Gift and Volunteer Rewards program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED