Workers Compensation & Revenue Cycle Coordinator

CITYDOC • Dallas, TX

6d • Onsite

About The Position

CityDoc Urgent Care is seeking a highly organized, detail-oriented, and proactive Workers' Compensation & Revenue Cycle Coordinator to support the daily operations of its Workers' Compensation program and provide administrative, revenue cycle, and project coordination support to the Revenue Optimization Manager and practice leadership. The coordinator is a primary point of contact for employers, insurance adjusters, patients, and clinical staff regarding Workers' Compensation cases, helping ensure timely communication, accurate documentation, and efficient coordination of services.

The role also supports revenue cycle initiatives, billing follow-up, reporting, and special projects intended to improve operational efficiency and financial performance. The position is full-time, on-site, and requires 40 hours per week during the established business schedule. It primarily operates in a professional healthcare administrative environment and may require occasional travel between CityDoc clinic locations. Responsibilities may evolve based on departmental priorities, organizational growth, and revenue cycle initiatives.

Requirements

• Previous professional experience in healthcare administration, medical office operations, practice management, or a related healthcare administrative setting.
• Demonstrated familiarity or previous experience in at least one of medical billing and insurance claims processing, healthcare revenue cycle operations, or Workers' Compensation coordination, claims, or billing processes.
• Availability and willingness to work in person for 40 hours per week during the established business schedule; this position is not remote or hybrid.
• Strong organizational and time-management skills, including the ability to prioritize responsibilities, meet deadlines, and manage competing demands.
• Proficiency in Microsoft Office Suite, particularly Excel, Outlook, and Word, including creating and maintaining spreadsheets, reports, and tracking documents.
• Strong written and verbal communication skills and ability to communicate professionally with patients, employers, insurance representatives, clinical staff, and leadership.
• Excellent attention to detail, problem-solving abilities, and commitment to accuracy in documentation and administrative processes.
• Ability to work independently, demonstrate initiative, and collaborate effectively across multiple departments.
• Understanding of patient confidentiality, HIPAA requirements, and appropriate handling of sensitive medical and financial information.
• Ability to adapt to changing priorities, learn new systems, and contribute to process improvement initiatives in a fast-paced healthcare environment.
• Reliability, professionalism, responsiveness, and ability to meet established deadlines.
• Comfort working with computers, electronic medical records, spreadsheets, and multiple software platforms throughout the workday.

Nice To Haves

• Previous experience in Workers' Compensation, occupational medicine, or urgent care administration.
• Experience with electronic medical record (EMR/EHR) systems and medical billing or practice management software.
• Familiarity with insurance verification, claims follow-up, denial management, and reimbursement processes.
• Experience coordinating administrative projects, preparing operational reports, or supporting healthcare leadership.
• Knowledge of Texas Workers' Compensation processes, documentation requirements, and applicable billing workflows.
• Experience communicating with employers, insurance adjusters, third-party administrators, and nurse case managers.

Responsibilities

• Oversee day-to-day coordination of Workers' Compensation cases and serve as a primary point of contact for employers, insurance adjusters, nurse case managers, patients, and clinic staff.
• Coordinate patient referrals, appointments, work status documentation, and communications between clinical providers and external stakeholders.
• Ensure timely completion, accuracy, and submission of required Workers' Compensation forms, reports, and supporting medical documentation.
• Monitor active Workers' Compensation cases and follow up on outstanding claims, missing documentation, denials, and requests for additional information.
• Coordinate referrals for physical therapy, diagnostic imaging, specialist consultations, and other services, ensuring appropriate follow-up.
• Maintain professional relationships with employer accounts and assist with occupational medicine service inquiries and account needs.
• Collaborate with clinical staff and billing teams to identify and resolve Workers' Compensation-related concerns, documentation deficiencies, and workflow inefficiencies.
• Maintain accurate, organized records of Workers' Compensation cases, communications, referrals, and claim statuses.
• Identify opportunities to improve Workers' Compensation processes, communication, and service delivery.
• Provide administrative and operational support to the Revenue Optimization Manager in executing revenue cycle initiatives and billing-related projects.
• Research outstanding claims, account discrepancies, denied claims, and missing documentation to support timely resolution.
• Coordinate follow-up and address outstanding account issues with internal billing teams and external partners.
• Support revenue cycle initiatives, including patient refunds, claims reconciliation, and other assigned billing improvement projects.
• Assist with data entry, documentation gathering, account research, and tracking revenue cycle activities.
• Maintain spreadsheets, trackers, and reports monitoring billing initiatives, outstanding claims, project milestones, and operational performance.
• Identify recurring billing or documentation issues and communicate findings to the Revenue Optimization Manager.
• Support process improvements intended to improve billing accuracy, reduce administrative delays, and strengthen revenue cycle workflows.
• Provide administrative and project coordination support to the Revenue Optimization Manager and practice leadership.
• Organize, track, and help execute departmental projects and operational initiatives.
• Prepare reports, spreadsheets, presentations, and written summaries for the Revenue Optimization Manager, Practice Partners, and leadership team.
• Coordinate meetings, maintain project timelines, document action items, and follow up with responsible team members to support timely completion.
• Communicate professionally with clinic staff, patients, employers, vendors, insurance representatives, and external business partners.
• Maintain organized electronic records, administrative documents, and departmental tracking systems.
• Assist with developing and improving administrative workflows, reporting processes, and operational procedures.
• Support cross-departmental initiatives and additional administrative projects as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed