Workers’ Compensation Coordinator

Tire Discounters•Cincinnati, OH

About The Position

The Workers’ Compensation Coordinator is the primary contact for team members who experience workplace injuries and supports administration of the organization’s workers’ compensation program. The role works with injured team members, managers, company stakeholders, healthcare providers, insurance partners, and other external parties to coordinate claims, care, and return-to-work transitions. The coordinator investigates and processes claims, reviews medical and accident documentation, maintains accurate and confidential records, monitors claim-related leave usage, and prepares claims trend analyses. The role also supports regulatory compliance, identifies injury trends and contributing factors, and advises stakeholders on preventive measures. It provides guidance to injured employees throughout the claims process and communicates and trains stakeholders on workplace safety, injury prevention, and workers’ compensation processes. This is a primarily office-based role with occasional work-site visits. The position requires regular talking and listening, frequent standing, walking, and handling objects, and occasional lifting or carrying up to 25 pounds.

Requirements

Demonstrated knowledge of workers’ compensation and related regulations.
Familiarity with return-to-work programs and workplace accommodations.
Excellent interpersonal, written, and verbal communication skills, with an emphasis on empathy and inclusivity.
Strong organizational skills and attention to detail, with the ability to manage multiple responsibilities.
Ability to handle sensitive and confidential information with professionalism and integrity.
Personal accountability, ownership of outcomes, and a proactive approach to problem solving.
Proficiency with claims management software and Microsoft Office Suite.
Ability to remain calm, compassionate, and composed in stressful or emotionally charged situations.
At least 2 years of experience in workers’ compensation administration, occupational health and safety, risk management, or a related field.
Ability to talk and listen regularly; stand, walk, use hands and fingers, handle or feel objects, and reach with hands and arms frequently; and occasionally lift or carry up to 25 pounds.
Visual acuity for reading documents and computer screens and conducting workplace observations.

Nice To Haves

An associate or bachelor’s degree in human resources, business administration, risk management, occupational safety, or a related field is preferred; an equivalent combination of education and relevant experience may be considered.
Experience with claims management systems and coordinating with third-party administrators or insurance carriers is strongly preferred.

Responsibilities

Execute established internal workers’ compensation policies, procedures, and best practices.
Collaborate with internal stakeholders to align the workers’ compensation program with organizational goals and regulatory requirements.
Investigate and process workers’ compensation claims, including reviewing medical reports and accident documentation with assigned case workers.
Ensure reporting and recordkeeping comply with regulatory requirements.
Serve as the primary point of contact for injured employees, providing guidance and support throughout the claims process.
Coordinate case management with managers, medical providers, insurance carriers, legal representatives, and third-party administrators.
Review and analyze accident reports to identify injury trends and contributing factors, and advise stakeholders on preventive measures.
Monitor and record leave usage related to workers’ compensation claims.
Monitor and manage claims to support timely submission, appropriate care, and efficient resolution.
Maintain accurate and confidential records of claims, treatment authorizations, and related documentation.
Liaise between the return-to-work program, employees, and third-party administrators.
Stay current on federal and state regulations, industry best practices, and emerging trends through research, seminars, and professional development.
Provide training, education, and clear communication on workplace safety, injury prevention, and the workers’ compensation process.
Coordinate with stakeholders to support efficient claim resolution and safe return-to-work transitions.