Workers’ Compensation Coordinator

Tire Discounters, Inc.•Cincinnati, OH

About The Position

The Workers’ Compensation Coordinator is the primary contact for team members experiencing workplace injuries and supports the administration of the organization’s workers’ compensation program. The role works with injured employees, managers, internal stakeholders, healthcare providers, insurance partners, legal representatives, and third-party administrators to coordinate claims and case management. The coordinator investigates and processes claims, maintains accurate and confidential records, monitors leave usage and claims progress, and ensures reporting and recordkeeping meet applicable requirements. The role also analyzes accident reports and injury trends, advises stakeholders on prevention, supports return-to-work transitions, and provides education on workplace safety and the claims process. The position is primarily office-based, with occasional work-site visits that may involve varied indoor and outdoor environmental conditions.

Requirements

Demonstrated knowledge of workers’ compensation and applicable regulations.
Familiarity with return-to-work programs and workplace accommodations.
Excellent interpersonal, written, and verbal communication skills, with empathy and inclusivity.
Strong organizational skills and attention to detail, with the ability to manage multiple responsibilities.
Ability to handle sensitive and confidential information professionally and with integrity.
Personal accountability, ownership of outcomes, and a proactive approach to problem solving.
Proficiency with claims management software and Microsoft Office Suite.
Ability to remain calm, compassionate, and composed in stressful or emotionally charged interactions.
Minimum two years of experience in workers’ compensation administration, occupational health and safety, risk management, or a related field.

Nice To Haves

Associate or bachelor’s degree in human resources, business administration, risk management, occupational safety, or a related field; an equivalent combination of education and relevant experience may be considered.
Experience with claims management systems and coordinating with third-party administrators or insurance carriers is strongly preferred.

Responsibilities

Execute established workers’ compensation policies, procedures, and best practices.
Collaborate with internal stakeholders to align the program with organizational goals and regulatory requirements.
Investigate and process workers’ compensation claims, including reviewing medical reports and accident documentation with assigned case workers.
Ensure reporting and recordkeeping comply with regulatory requirements.
Serve as the primary point of contact for injured employees, providing guidance and support throughout the claims process.
Coordinate case management with managers, medical providers, insurance carriers, legal representatives, and third-party administrators.
Review and analyze accident reports to identify injury trends and contributing factors, and advise stakeholders on preventive measures.
Monitor and record leave usage related to workers’ compensation claims.
Monitor and manage claims to support timely submission, appropriate care, and efficient resolution.
Maintain accurate and confidential records of claims, treatment authorizations, and related documentation.
Liaise among the return-to-work program, employees, and third-party administrators.
Stay current on regulations, industry practices, and emerging trends through research, seminars, and professional development.
Provide training, education, and communication about workplace safety, injury prevention, and the workers’ compensation process.
Coordinate safe return-to-work transitions and collaborate with stakeholders on claims resolution.