Workers Compensation Claims Trainee - New England

Gallagher•Boston, MA

165d•Remote

About The Position

Gallagher Bassett is hiring a Workers Compensation Claims Trainee for its six-month INVEST Program Guardian Pathway, a paid, fully remote, entry-level learning experience for recent college graduates. Candidates must physically reside in an eligible state, though the role is remote. The program combines instructor-led virtual learning, online modules, job shadowing, peer collaboration, simulations, hands-on experience, mentorship, and licensing studies. Trainees build foundational knowledge of insurance, claims operations, and state-specific workers’ compensation regulations, with a path toward claims resolution manager roles after program completion. Trainees begin handling new workers’ compensation claims in Week 3, with claim assignments and portfolio responsibility increasing gradually under close supervision. They develop skills in indemnity claims management, benefit calculations, wage-loss evaluations, return-to-work considerations, claims analysis, reserving, client service instructions, and carrier guidelines. The role involves communicating with clients, injured employees, medical providers, and other stakeholders to support empathetic, collaborative claims handling. The starting salary is $60,000 USD for states outside California. The program starts in January 2027. Because of the structured training, PTO requests will likely not be supported during the first eight weeks.

Requirements

Strong active listening skills.
A problem-solving mindset.
Ability to adapt to changes in procedures and technology.
Computer literacy, including familiarity with Microsoft 365 products such as Outlook, Word, basic Excel, and PowerPoint.
Strong verbal and written communication skills.
Strong time management and ability to multitask.
Attention to detail.
Curiosity and a learning-focused mindset.

Nice To Haves

Bachelor’s degree or four-year degree from an accredited institution; candidates with a bachelor’s degree receive preferential treatment, though others with proven experience will be considered.
GPA of 3.5 or higher; candidates meeting this threshold receive preferential treatment.

Responsibilities

Participate in instructor-led sessions, online modules, job shadowing, and mentorship covering foundational insurance knowledge, claims operations, and state-specific workers’ compensation regulations.
Shadow experienced claims professionals to learn best practices for managing lost-time (indemnity) workers’ compensation claims.
Practice applying claims concepts in a simulated claims environment.
Achieve program learning objectives and performance checkpoints.
Collaborate with peers, mentors, and cross-functional teams.
Begin handling new workers’ compensation claims in Week 3, with assignments increasing gradually as competency develops.
Manage an evolving portfolio of indemnity claims under close supervision.
Apply training to real-world scenarios, including benefit calculations, wage-loss evaluations, and return-to-work considerations.
Analyze medical documentation, regulatory guidelines, state-specific regulations, and supplemental case materials to determine claim strategy, financial exposure, and next steps.
Communicate professionally and develop claim strategies with clients; support injured employees; and obtain relevant information from medical providers and other stakeholders.
Interpret and apply client service instructions and carrier guidelines, including documentation, communication, and jurisdictional requirements.
Develop reserving skills by analyzing claim details, medical data, and potential outcomes to set and adjust reserves.