Workers Compensation Supervisor New England

CorVel Career Site•Syracuse, NY

4d•Remote

About The Position

The Workers’ Compensation Claims Supervisor supervises a team of direct reports and ensures quality, productivity, and customer service standards are met in accordance with company policies and procedures. The role supports the goals of the claims department and CorVel and requires regular, consistent attendance. This is a remote position serving New England. The supervisor oversees day-to-day claims staff operations, supports recruitment and onboarding, and ensures compliance with Workers’ Compensation laws and regulatory reporting requirements. The role provides ongoing training, coaching, performance evaluations, and technical and jurisdictional guidance on complex claims matters. It also serves as a liaison for clients and employees, participates in customer claim reviews and presentations, and may require overnight travel and meeting attendance. CorVel is a national provider of risk management solutions for workers’ compensation, auto, health, and disability management. The company describes itself as stable and growing, with a supportive culture and career advancement opportunities. A comprehensive benefits package is available to full-time regular employees.

Requirements

CT, MA, NH, or RI license and/or experience required.
Bachelor’s degree or a combination of education and related experience.
Demonstrated public speaking skills.
Minimum of 5 years’ claims handling experience.
Knowledge of Workers’ Compensation required.
Current license or certification in Workers’ Compensation claims must be maintained throughout employment with CorVel.
State certification or license as an experienced claims adjuster.
Excellent written and verbal communication skills.
Ability to help team members develop knowledge and understanding of claims practice.
Effective quantitative, analytical, and interpretive skills.
Strong leadership, management, and motivational skills.
Demonstrated strong customer service skills.
Ability to maintain composure under pressure and communicate diplomatically by telephone, email, and written correspondence.
Computer proficiency and technical aptitude, including the ability to use Microsoft Office and Excel spreadsheets.
Strong interpersonal, time management, and organizational skills.
Ability to work independently and within a team environment.
Knowledge of claims administration, case management, and cost containment solutions applicable to Workers’ Compensation.
Regular and consistent attendance.

Nice To Haves

ME and VT license and experience preferred.

Responsibilities

Supervise Workers’ Compensation claims staff in their day-to-day operations.
Assist the Claims Manager with recruitment, interviewing, and onboarding new staff, and ensure staff proficiency in procedures and job functions.
Ensure staff compliance with Workers’ Compensation laws and mandated regulatory reporting requirements.
Support optimal team performance through ongoing training, coaching, and regular performance evaluations; recommend merit-based actions, subject to managerial approval.
Provide technical and jurisdictional guidance to claims staff on complex compensability, investigation, litigation, and service account instruction issues.
Act as a liaison by recommending and executing final resolutions for clients and employees concerning claim-specific, procedural, or special requests.
Participate in customer claim reviews and presentations.
Travel overnight and attend meetings if required.
Perform additional duties as assigned.