Workers Compensation Supervisor New England

CorVel Corporation•Village of North Syracuse, NY

5d•$73,345 - $113,247•Remote

About The Position

The Workers’ Compensation Claims Supervisor supervises a team of direct reports and ensures quality, productivity, and customer service criteria are met while following company policies and procedures. The role supports the goals of the claims department and CorVel, and requires regular and consistent attendance. This is a remote position. The supervisor oversees day-to-day claims operations, supports recruitment and onboarding, ensures compliance with Workers’ Compensation laws and regulatory reporting, and develops staff through training, coaching, and performance evaluations. The role also provides technical and jurisdictional guidance on complex claims, serves as a liaison for claim-related resolutions, and participates in customer reviews and presentations. Overnight travel and meeting attendance may be required. Candidates must have a CT, MA, NH, or RI license and/or experience. A bachelor’s degree or a combination of education and related experience is required, along with at least five years of claims handling experience, Workers’ Compensation knowledge, and a current claims license or certification maintained throughout employment. ME and VT licenses and experience are preferred. The salary range is $73,345–$113,247, depending on factors including location, skills, experience, qualifications, and market conditions. CorVel is a national provider of risk management solutions. Its full-time regular employees are offered a comprehensive benefits package that includes medical, dental, vision, disability, savings and spending accounts, life and other insurance, pre-paid legal insurance, parking and transit FSA accounts, 401(k), Roth 401(k), and paid time off.

Requirements

CT, MA, NH, or RI license and/or experience required.
Bachelor’s degree or a combination of education and related experience.
Minimum of five years’ claims handling experience.
Knowledge of Workers’ Compensation required.
Maintain a current Workers’ Compensation claims license or certification throughout employment with CorVel.
State certification or license as an experienced claims adjuster.
Excellent written and verbal communication skills.
Ability to help team members develop claims-practice knowledge and understanding.
Effective quantitative, analytical, and interpretive skills.
Strong leadership, management, and motivational skills.
Demonstrated strong customer service skills.
Ability to remain composed under pressure and communicate diplomatically by telephone, email, and written correspondence.
Computer proficiency and technical aptitude, including use of Microsoft Office and Excel spreadsheets.
Strong interpersonal, time management, and organizational skills.
Ability to work independently and as part of a team.
Knowledge of claims administration, case management, and cost-containment solutions applicable to Workers’ Compensation.
Demonstrated public speaking skills.

Nice To Haves

ME and VT license and experience preferred.

Responsibilities

Supervise Workers’ Compensation claims staff in day-to-day operations.
Assist the Claims Manager with recruiting, interviewing, and onboarding staff, and ensure their proficiency in procedures and job functions.
Ensure staff comply with Workers’ Compensation laws and mandated regulatory reporting requirements.
Support team performance through ongoing training, coaching, and regular performance evaluations; recommend merit-based actions subject to managerial approval.
Provide technical and jurisdictional guidance on complex compensability, investigation, litigation, and service account instruction issues.
Recommend and execute final resolutions for clients and employees regarding claim-specific, procedural, or special requests.
Participate in customer claim reviews and presentations.
Travel overnight and attend meetings if required.
Perform additional duties as assigned.