Workers' Compensation Administrative Support Assistant

City and County of Denver • Denver, CO

6d • $23 - $34 • Hybrid

About The Position

The Workers’ Compensation Administrative Support Assistant provides direct administrative support to the City and County of Denver’s Risk Management Department, including its management team, lost-time adjusters, nursing team, and accounting team. The position supports the City’s self-insured and self-administered Workers’ Compensation program, with a focus on accurate handling, coding, certification, and storage of medical and legal claim documents. It is suited to someone who enjoys a fast-paced, customer-service environment and can manage administrative processes with accuracy and confidentiality.

The role is based at the Wellington Webb Building onsite during training, followed by a hybrid schedule. Employees must work within Colorado on off-site days. The position requires a high school diploma or equivalent and three years of full-performance office support or clerical experience, though additional appropriate education may substitute for the experience requirement.

Requirements

• Graduation from high school or possession of a GED, HiSET, or TASC Certificate.
• Three years of full-performance office support or clerical work at the type and level of an Administrative Support Assistant III; additional appropriate education may be substituted for the minimum experience requirement.
• Two years of customer service experience.
• Strong communication skills.
• Ability to manage multiple tasks, programs, and priorities effectively.
• Proficiency with Microsoft Office and Adobe Acrobat Pro.
• Strong problem-solving skills and ability to adapt to new processes, procedures, and systems.
• Collaborative approach and willingness to contribute as part of a team.
• Strong attention to detail and commitment to accuracy and confidentiality.
• Ability to sit for long periods of time and occasionally lift up to 30 pounds of files and/or boxes.

Nice To Haves

• Experience with medical coding and/or Workers’ Compensation.
• Experience with records management.

Responsibilities

• Create and provide ongoing administrative management of Workers’ Compensation claims.
• Prepare, distribute, and maintain state-regulated Workers’ Compensation documents in a timely and accurate manner.
• Securely and accurately process, code, and certify medical and legal documents associated with Workers’ Compensation claims.
• Maintain Workers’ Compensation claim files in digital and physical formats, ensuring records are organized, accurate, secure, and accessible.
• Receive and review documents from a variety of sources, determine appropriate next steps, and process documentation in accordance with local and state regulations.
• Provide effective and efficient customer service to internal and external customers on administrative support assignments.
• Perform general office support, including answering the phone and main email inbox and retrieving and distributing incoming US and inter-office mail.
• Comply with departmental policies and procedures, customer service quality standards, and compliance guidelines.
• Manage competing priorities and maintain accuracy in a fast-paced environment.
• Perform other related duties as assigned.

Benefits

• Guaranteed lifelong monthly pension after vesting following five years of service.
• 457B retirement plan.
• 132 hours of PTO earned within the first year.
• 11 paid holidays, one personal holiday, and one volunteer day per year.
• Competitive medical, dental, and vision plans effective within one month of start date.
• Flexible Wellness Day, subject to manager approval and use by December 31, 2025.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED