Workers' Compensation Coordinator

Zen Educate

1d • Remote

About The Position

Zen Educate is a technology company that matches schools with temporary educator staff. Its platform aims to reduce schools’ spending on temporary educators while helping educators earn more. As the company scales across the US, it is developing strong operational foundations and a best-in-class workers’ compensation workflow to support educators and maintain accurate claims records.

The Workers' Compensation Coordinator manages the day-to-day administrative work of the claims workflow, reporting directly to the Workers' Compensation Program Manager. The coordinator serves as the operational liaison for incident intake, claim documentation, insurance carrier follow-up, and support for Return-to-Work initiatives. The role is execution-focused and detail-oriented, ensuring claim details are tracked and educators receive empathetic, timely support.

The position is remote in the US, full-time and permanent, with a salary of $60,000 per year.

Requirements

• 1–3 years of experience in workers' compensation administrative coordination, claims assistance, or HR/Risk management support.
• Experience working directly with an insurance carrier or in an employer-side claims environment.
• Basic understanding of workers' compensation terminology, First Report of Injury filings, and medical note documentation.
• Strong organizational skills and a proven ability to manage multiple ongoing tasks and detailed records while meeting deadlines.
• Empathetic communication skills, including the ability to speak supportively with injured educators while maintaining professional boundaries.
• Comfort using spreadsheets, claims management software, or modern HR systems to track data.

Nice To Haves

• Prior experience with staffing agencies, schools or education clients, or multi-state operations.

Responsibilities

• Serve as the primary contact for internal teams and educators reporting new incidents.
• Complete initial claim intake, collect incident reports, medical notes, and witness statements, and promptly submit filings to the insurance carrier.
• Track open claims through their lifecycle and maintain accurate administrative records and claim logs.
• Liaise with injured educators, school administrators, and insurance carrier adjusters.
• Partner with the Workers' Compensation Program Manager to help design, build, and roll out a Return-to-Work program tailored to school environments.
• Check in with injured educators during recovery, provide empathetic support, and gather updated medical progress notes.
• Organize and track medical work-status notes from treating physicians and insurance carrier representatives.
• Help coordinate light-duty options and return-to-work placement modifications with internal Operations and school partners, based on functional limitations.
• Maintain internal claims tracking dashboards, OSHA logs, and audit records.
• Pull routine loss run reports and assist with monthly claims summaries for leadership.
• Review insurance carrier correspondence, invoices, and medical bills for completeness before manager review.
• Help organize documentation for annual insurance audits and program reviews.

Benefits

• Equity compensation
• Comprehensive medical, dental, and vision insurance
• 401(k) retirement plan with no match
• Sick leave
• Paid biweekly
• Full remote work flexibility
• 18 paid vacation days
• 10 paid company holidays
• Opportunity to work closely with and learn from the experienced Workers' Compensation Program Manager
• Mission-driven work that directly supports educators and schools
• Collaborative and high-performing team environment

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed