Workers Compensation Coordinator

Illinois Bone and Joint Institute LLC•Park Ridge, IL

5h•$20 - $24•Onsite

About The Position

The Workers Compensation Coordinator serves as the primary point of contact for workers’ compensation issues, assisting patients, nurse case managers, employers, and insurance adjusters with questions about medical services, claims, home health care, medical equipment, and surgical care. This full-time position floats between Workers Compensation and Patient Services at the Chicago Park Ridge location. The role coordinates appointments and approvals, communicates and shares clinical and claim-related documentation with designated parties, helps patients obtain forms needed for treatment approvals, and maintains accurate records and billing information. It also involves auditing work status reports, responding to inquiries, and maintaining a clean and safe work environment. Duties may evolve based on the organization’s needs.

Requirements

High school graduate or equivalent required.
At least 2 years of administrative experience.
Knowledge of medical terminology required.
Previous experience with workers’ compensation insurance and billing procedures.
Good working knowledge of Microsoft Office and Windows-based computer applications; ability to enter data or process information using computers.
Ability to file materials correctly using an alphabetic or numeric system.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Availability to work a flexible schedule to meet changing scheduling demands and practice needs.
Self-starter with strong organizational and time-management skills.
Ability to multitask and work in a fast-paced environment.
Effective verbal and written communication skills, including the ability to document and record information.
Strong interpersonal skills and ability to communicate professionally and work constructively with physicians, patients, and staff at all organizational levels.
Ability to understand and follow varied oral and written instructions.
Ability to stand or sit for extended periods.

Nice To Haves

Associate degree in a business or communication field preferred.

Responsibilities

Schedule appointments for workers’ compensation patients, obtain approval by verifying benefits and coverage with the employer or insurance company, and document information in Epic.
Send office notes, work status reports, therapy and radiology orders, operative reports, and procedure reports to designated workers’ compensation parties.
Assist patients in obtaining forms needed to secure claim approval for treatment, surgery, and tests related to work injuries.
Communicate promptly with nurse case managers, employers, and insurance adjusters to provide information required to approve additional services.
Document communications and maintain a permanent record of workers’ compensation correspondence.
Identify and correct patient account and insurance errors to ensure the responsible party is billed appropriately.
Audit work status reports before submission to ensure diagnoses and restrictions are complete, accurate, and consistent with physician notes.
Respond to inquiries from patients, case managers, insurance companies, and employers regarding workers’ compensation accounts.
Complete other comparable duties and assignments as directed by the Workers Compensation/Legal Manager and/or Supervisor.
Maintain a clean and safe work environment.
Perform other duties as assigned.