Workers Compensation Specialist

Sun Communities•Southfield, MI

1d•Onsite

About The Position

The Workers Compensation Specialist is responsible for the management of workers compensation claims including facilitating our return-to-work program, assuming responsibility for the overall administration, implementation, and cost containment of workers compensation claims. They provide general customer service and respond to team member and management inquiries regarding all aspects of workers’ compensation administration. Additionally, they will assist with reviewing and verification of data for Sun’s bi-yearly claim reviews. This role also provides support with incident reporting intake, review and vetting to appropriate internal and external teams.

Requirements

High School Diploma or GED (Required)
3 years in of insurance industry experience (Required)
3 years in of online risk management systems experience (Required)
Ability to work under minimal supervision
Ability to work well independently as well as on a team
Demonstrated ability to manage multiple competing priorities
Excellent interpersonal skills
Excellent written and verbal communication skills
Must have a valid driver's license
Strong customer service skills
Strong organizational skills
Demonstrated ability to develop and improve processes
Proficient Microsoft Office suite (Word, Excel, Outlook)
Advanced computer proficiency, including the ability to use email and the internet

Responsibilities

Facilitates workers’ compensation return to work program ensuring team members return to work in a timely manner with a focus on minimizing claim cost and loss of productivity.
Oversees and manages workers’ compensation claims from initiation to closure, including coordination with insurance carriers, medical professionals, legal counsel, team members and location management to ensure an efficient process.
Maintain organizational consistency in Workers Compensation practices and provide support, training, and guidance to various departments, including management in the field, regarding the implementation and adherence to established policies and procedures.
Monitor workers' compensation costs and develop strategies to control expenses related to claims and settlements by ensuring strong post-claims’ management.
Assess the customer service aspects of the workers' compensation program, identifying ways to improve communication, transparency, and team member satisfaction by staying informed on best practices and emerging trends in customer service.
Other duties and special projects as assigned.

Benefits

Comprehensive Medical and Prescription coverage with 4 plan options
Comprehensive Dental and Vision Plans
On-Site Fitness Center
Voluntary Health and Dependent Care Reimbursement Accounts
Life, Accidental Death & Dismemberment Insurance and Dependent Life
Short and Long-Term Disability Coverage
401(k) Plan with Sun matching contribution
Employee Assistance Program
Identity Theft Insurance
Legal Assistance Plan
Pet Insurance
Tuition Reimbursement program
Vacation RV Site Discounts
Team Member Perks & Discounts program
Up to six weeks of paid parental leave
Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty