Workday Administrator

Professional Case Management

22h•$94,100 - $141,400

About The Position

The Workday System Administrator will support the implementation and maintenance of Workday as a new application in Professional Case Management’s business application stack. The role focuses on Workday and its integrations, including those leveraging Jitterbit, as well as other PCM applications largely built on the Force.com (Salesforce) platform. The administrator works across Human Resources, Information Systems, and the Project Management Office and helps develop reports for the organization. The role supports Workday implementation, including conversion from an existing system, and ongoing configuration, business processes, role security, interfaces, upgrades, support, and system maintenance. It also involves working with business teams, developers, and end users to deliver technical and functional solutions, manage issues and support requests, test changes and releases, document system changes, and provide knowledge transfer and training. The administrator must maintain confidentiality and comply with applicable HIPAA, HR/Operations, and internal audit requirements.

Requirements

At least one Workday lifecycle implementation, including workflow development and integrations with external benefit providers.
At least 3 years of experience with HRIS/ERP systems, providing functional and technical guidance to support a recent and ongoing Workday implementation.
Excellent problem-solving, analytical, and troubleshooting skills.
Proven communication skills, including well-developed verbal, written, and presentation abilities.
Strong work ethic, intellectual curiosity, good judgment, and a mature and positive attitude.

Nice To Haves

Bachelor’s degree in Computer Science, Information Management, Statistics, or Mathematics.
1–3 years of experience with Workday and/or PeopleSoft.
Experience with the Salesforce.com/Force.com platform and Jitterbit integration application.

Responsibilities

Support Workday implementation, including conversion from an existing system, and help determine organizational needs for implementation and upgrades.
Maintain Workday configuration, including setup, functional configuration, business processes, and role security based on Human Resources needs.
Compile and analyze data and create custom reports related to employee productivity, attendance, attrition, benefits, workforce development, and compensation in response to HR requests.
Work with business team members to support Workday technical functions, facilitate business solutions, and transfer system knowledge to Business Process Managers, Super Users, Subject Matter Experts, and end users.
Work with internal and external developers to define programming requirements and test programming solutions.
Develop expertise in Workday technologies, including system performance, environmental, and architectural troubleshooting.
Provide the Chief Information Officer and Human Resources Department with status updates on overall project status.
Collaborate with cross-functional teams to identify solutions or workarounds for technical issues.
Review software updates and releases and assist with testing.
Support upgrades and interfaces with core business and external systems, and help define and support Information Systems processes.
Ensure configuration updates follow required procedures and workflows for internal audit compliance.
Work with end users to prioritize and complete support tickets, track and report support metrics, and log, route, and manage support requests in the ticket tracking system.
Identify opportunities for process improvement using business knowledge.
Modify, test, and validate system configuration.
Prepare detailed functional specifications for development activities, including workflows, reports, interfaces, conversions, enhancements, and forms.
Resolve user how-to questions and develop training documentation to reduce recurring user errors.
Configure and administer security in accordance with policies and procedures, and maintain system security.
Document and control all changes to production systems through the change control process.
Manage Workday system configuration, data audits and corrections, and introduction of new functionality.
Maintain confidentiality, avoid conflicts of interest, and comply with applicable HR/Operations compliance and HIPAA standards.