Workcell Manager

Jabil•San Jose, CA

About The Position

The Workcell Manager drives continuous improvement in operational metrics while maximizing profitability within the business unit and leading the team to exceed customer expectations. The role provides support to customers, team members, and shareholders; develops and implements strategies for the workcell and customer; manages resources, costs, and forecasts; and promotes efficient processes and consistent performance improvement. The position leads recruitment and retention planning, team development and coaching, performance management, and communication across the workcell and business units. It monitors workcell metrics, reviews procedures and business plans, supports customer service, shares best practices across Jabil, and ensures compliance with safety, health, and security policies.

Requirements

Bachelor's degree preferred, with five years of experience and one year in a supervisory role, or an equivalent combination of education and experience.
Ability to read, analyze, interpret, and communicate about scientific or technical journals, financial reports, and legal documents.
Ability to respond to inquiries or complaints from customers, regulatory agencies, and members of the business community.
Ability to present information effectively to top management, public groups, and boards of directors.
Advanced PC skills, including training and knowledge of Jabil software packages.
Ability to calculate figures and amounts involving discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply basic algebra and geometry.
Ability to solve practical problems with limited standardization and interpret written, oral, diagrammatic, or schedule-based instructions.
Ability to work effectively under pressure with changing priorities and deadlines.
Ability to sit, stand, and walk regularly; occasionally lift up to 15 pounds; access production-floor and office staff; and use required office equipment.

Nice To Haves

Bachelor's degree.

Responsibilities

Identify workcell staffing needs and communicate people requirements to Functional Managers.
Identify factors contributing to team member turnover and make improvements.
Identify individual and team strengths and development needs; coach and mentor workcell team members.
Establish measurable individual and team goals, provide feedback to Functional Managers, and drive improvement in operational metrics and customer and workcell goals.
Coordinate large teams, maintain focus during crises, and recommend fair and consistent recognition and rewards.
Facilitate communication and exchange of ideas within the workcell and act as a communication link between the Business Unit and Operations Unit.
Develop and implement a customer/workcell strategy aligned with campus strategic directions, and provide regular execution updates to management.
Identify workcell resource needs and communicate them to Function Managers.
Develop the monthly business unit forecast with the Business Unit Manager and prepare timely workcell forecasts.
Identify cost-reduction opportunities, monitor costs and trends, and provide cost feedback to business leadership.
Compare forecast results with historical actuals, analyze trends, and communicate actual-versus-forecast variances to relevant managers and the workcell team.
Train workcell teams on management by metrics, monitor workcell metrics, and drive continuous improvement through trend analysis and metrics management.
Ensure procedures and work instructions are efficient, suggest and implement improvements, and share best practices across Jabil units and facilities.
Prioritize customer service by anticipating and resolving customer issues effectively.
Review business plans, process changes, and personnel changes related to the workcell and influence mutually beneficial outcomes.
Handle sensitive and confidential information appropriately and comply with safety, health, and company security procedures.