Workcell Manager

Jabil•Asheville, NC

About The Position

The Workcell Manager drives continuous improvement in operational metrics while maximizing profitability within the business unit, leading the team to exceed customer expectations and providing support to customers, team members, and shareholders. The role develops and implements customer and workcell strategies aligned with campus strategic directions, identifies people and resource requirements, and communicates those requirements to functional managers. It also supports business planning through monthly business-unit forecasts, workcell forecasts, cost monitoring, and variance analysis. The manager leads recruitment and retention efforts, develops and mentors team members, establishes measurable performance goals, provides feedback, recognizes achievements, and coordinates teams through challenging situations. The role serves as a communication link between the Business Unit and Operations Unit and fosters the exchange of ideas and information within the workcell. The position leads metric-based management and continuous improvement, reviews workcell procedures and business or personnel changes, promotes customer service and sharing of best practices, and ensures confidential information, safety requirements, and company security procedures are handled appropriately. A bachelor’s degree is preferred; the stated minimum experience is five years supporting a high-volume production setting, including one year in a supervisory role, or an equivalent combination of education and experience.

Requirements

Five years of experience supporting a high-volume production setting, including one year in a supervisory role, or an equivalent combination of education and experience.
Ability to read, analyze, interpret, and communicate about technical or scientific journals, financial reports, and legal documents.
Ability to respond to inquiries or complaints from customers, regulatory agencies, or members of the business community.
Ability to present information effectively to top management, public groups, and/or boards of directors.
Advanced PC skills, including training and knowledge of Jabil software packages.
Ability to calculate common financial and measurement figures and apply basic algebra and geometry.
Ability to solve practical problems with limited standardization and interpret written, oral, diagrammed, or scheduled instructions.
Ability to work effectively under pressure with changing priorities and deadlines.
Ability to sit, stand, and walk regularly and occasionally lift up to 15 pounds.
Ability to access production-floor and office staff and use required office equipment; frequently read written documents and use a computer monitor.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Identify workcell and customer/product staffing requirements and communicate them to Functional Managers.
Identify factors contributing to team member turnover and implement improvements.
Identify individual and team strengths and development needs; coach and mentor workcell members.
Establish measurable individual and team goals, provide ongoing feedback to Functional Managers, and drive achievement of operational, customer, and workcell goals.
Coordinate large teams, maintain focus during crises, and recommend recognition and rewards fairly and consistently.
Provide communication forums, encourage team input, adapt communication style, and serve as a communication link between the Business Unit and Operations Unit.
Understand campus and functional strategies and develop and implement a customer/workcell strategy aligned with them.
Update the Function Manager, Business Unit Manager, and Assistant Operations Manager on strategy execution.
Identify workcell resource requirements, such as machines, lines, and visuals, and communicate them to Function Managers.
Develop the monthly business-unit forecast with the Business Unit Manager and prepare timely workcell forecasts.
Analyze forecast results against historical actuals, complete variance analysis on time, and communicate results to relevant managers and the workcell team.
Identify cost-reduction opportunities, monitor department costs and trends, and provide cost feedback to business and operations leadership.
Train workcell teams on management by metrics and monitor workcell metrics with the team.
Drive continuous improvement through trend analysis and metrics management; improve procedures and work instructions and implement new practices and processes.
Anticipate and resolve customer issues effectively, making customer service a priority.
Share knowledge and best practices with other Jabil units and facilities.
Handle sensitive and confidential information appropriately and review business plans, process changes, and personnel changes related to the workcell.
Follow applicable safety, health, and company security procedures.