Workcell Manager

Jabil•San Jose, CA

5d•$122,800 - $221,000

About The Position

The Workcell Manager drives continuous improvement in operational metrics while maximizing profitability within the business unit and leading the team to exceed customer expectations. The role provides exceptional support to customers, team members, and shareholders. The manager leads recruitment and retention planning, team development, performance management, and communication for the workcell. They establish goals, coach team members, coordinate team activity, and communicate between the Business Unit and Operations Unit. They also define and execute workcell/customer strategy in alignment with campus direction, manage costs, develop forecasts, monitor workcell metrics, and promote efficient processes and continuous improvement. The role requires effective customer service, collaboration across Jabil units and facilities, appropriate handling of confidential information, and compliance with safety, health, and security policies. The primary workstation is in an office, with frequent presence on the manufacturing floor.

Requirements

Bachelor’s degree preferred, and five years of experience, including one year in a supervisory role; or an equivalent combination of education and experience.
Ability to read, analyze, interpret, and communicate about technical and scientific journals, financial reports, and legal documents.
Ability to respond to inquiries or complaints from customers, regulatory agencies, and members of the business community.
Ability to present information effectively to top management, public groups, and boards of directors.
Advanced PC skills, including training and knowledge of Jabil software packages.
Ability to calculate figures and amounts involving percentages, proportions, area, circumference, and volume, and apply basic algebra and geometry.
Ability to solve practical problems with limited standardization and interpret written, oral, diagrammatic, or schedule-based instructions.
Ability to work effectively under pressure with changing priorities and deadlines.
Ability to sit, stand, and walk regularly and occasionally lift up to 15 pounds.
Ability to access production-floor and office staff and use required office equipment; frequently read written documents and use a computer monitor.

Nice To Haves

Bachelor’s degree.

Responsibilities

Identify staffing requirements for the workcell and communicate them to Functional Managers.
Identify factors contributing to team member turnover and implement improvements.
Assess team and individual strengths and development needs; coach and mentor workcell members.
Establish measurable individual and team goals, provide feedback to Functional Managers, and drive performance and continuous improvement.
Coordinate large teams, maintain focus during crises, and recommend recognition and rewards fairly and consistently.
Provide forums for communication, encourage team input, adapt communication style, and serve as a communication link between the Business Unit and Operations Unit.
Develop a customer/workcell strategy aligned with campus strategic directions and provide regular execution updates to relevant managers.
Identify workcell resource requirements and communicate them to Function Managers.
Develop the monthly business unit forecast with the Business Unit Manager and identify opportunities to reduce costs and streamline processes.
Monitor costs and trends and provide feedback to the Business Unit Manager and Assistant Operations Manager.
Prepare timely workcell forecasts, assess trends against historical results, and report variances to relevant managers and the workcell team.
Train workcell teams on management by metrics and monitor workcell metrics.
Drive continuous improvement through trend analysis and metrics management; ensure procedures and work instructions are efficient and not redundant.
Identify and implement improved practices and processes and share best practices with other Jabil units and facilities.
Prioritize customer service by anticipating and exceeding expectations and resolving problems quickly and effectively.
Review business plans, process changes, and personnel changes related to the workcell and influence reasonable outcomes.
Handle sensitive and confidential information appropriately and comply with safety, health, and company security procedures.