Woodworking Retail Sales Associate - Taylorsville

Rockler • Taylorsville, UT

2d • Onsite

About The Position

This part-time customer service role focuses on giving customers immediate, complete attention by explaining, demonstrating, and selling woodworking supplies and tools. When not assisting customers, the associate maintains the sales floor through facing, dusting, and general housekeeping.

The associate greets customers, answers questions about product applications and use, and processes sales through the point-of-sale system. The role emphasizes offering a “Total solution” by showing customers related products or services that may help with their projects. It also includes maintaining and merchandising the store, handling customer refunds and related documentation, referring customers elsewhere when needed, and potentially helping unload trucks, price merchandise, and perform other assigned duties. Attendance during scheduled shifts is an essential function.

Requirements

• High school diploma or GED.
• Knowledge of woodworking and hand tools.
• Ability to understand customers’ requests and determine how best to respond to their needs.
• Ability to recognize situations in which a merchandise return or refund can be authorized.
• Extremely strong service orientation to maximize customer satisfaction.
• Ability to be outgoing, approachable, congenial, and a team player when interacting with customers and associates.
• Ability to stand for long periods.
• Ability to personally lift up to 50 pounds regularly and participate in team lifting.
• Initiative and strong teamwork skills.

Nice To Haves

• Previous retail sales experience.

Responsibilities

• Greet customers promptly as they enter the store and acknowledge all customers encountered.
• Handle retail sales of company products, answer questions about product applications and use, and ring up sales on the POS.
• Show customers related products or services that may help them complete their projects.
• Maintain and merchandise the store, keeping displays neat, orderly, well stocked, and appealing.
• Perform sales-floor maintenance, including facing, dusting, and general housekeeping.
• Handle customer refunds and prepare the required documentation according to prescribed procedures.
• Refer customers to other sources when the store does not carry a requested item, with the intent of building goodwill for the company.
• Assist with unloading trucks, pricing, merchandising, and other duties as assigned.
• Attend work during scheduled shifts.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED