On-Call Women's Next Steps Program Staff

MnTC•Minneapolis, MN

About The Position

The Women's Next Steps Program Staff member, referred to as a Client Care Specialist (CCS), supports female clients as they transition between programs at Minnesota Adult & Teen Challenge. This mission-driven, direct-care role provides encouragement, guidance, and oversight to clients in the Residential Treatment program throughout the work shift. The CCS uses a client-centered approach and demonstrates compassion, sound judgment, respectful interactions, and compassionate accountability. As a consistent daily presence on the floor, the CCS observes client needs and behavior, intervenes early when appropriate, and communicates with the care team to help maintain a safe environment and continuity of care. The role includes supporting clients during programming and daily activities; responding to questions, concerns, and emerging issues; assisting with intake and discharge; supervising medication processes and testing; and transporting clients to appointments and outings. The CCS also provides support to clients who are ill, responds to medical and mental health emergencies, helps clients pursue personal and spiritual growth, and uses trauma-informed care and motivational interviewing techniques. Additional duties include attendance and documentation, security checks, preparing rooms for new clients, searches, and overseeing visitation. The position requires a high school diploma or GED, plus at least one qualifying education or experience pathway related to health or human services or the target population. Candidates must be at least 21, have a valid Minnesota driver's license and qualifying driving record, and have at least one year free from problematic substances. The physical requirements include standing and walking for much of an eight-hour shift, repeatedly using stairs, and lifting and carrying 30–50 pounds.

Requirements

High school diploma or GED, or an equivalent combination of education and experience.
Must meet at least one of the following: study in a health or human services field leading to an associate's, bachelor's, or bachelor of science degree; one year of experience with the target population; or experience as a mental health certified peer specialist under Minnesota Statutes Section 256B.0615.
Comfort and compassion working with people facing life-controlling challenges, including mental health issues and addiction.
Commitment to MnTC's Culture of Honor and core values, including compassion, hospitality, respect, integrity, servanthood, and trust, and ability to demonstrate them through the Putting Honor in Action framework.
Ability to calmly de-escalate and manage difficult or emotional client situations and maintain confidentiality.
Valid Minnesota driver's license and a clean driving record meeting MnTC insurance requirements.
At least 21 years of age.
At least one year free from problematic substances.
Ability to stand for most of an eight-hour shift.
Ability to climb up and down three flights of stairs several times during a regular shift.
Ability to walk for most of a regular shift.
Ability to lift 30–50 pounds and carry items some distances.

Responsibilities

Support clients on living and programming floors and during activities throughout the shift using a client-centered approach.
Serve as the first point of contact for client questions, concerns, needs, and emerging issues, responding promptly and involving appropriate staff when needed.
Maintain a safe, calm, and orderly floor environment through presence, relationships, and early intervention.
Observe client behavior and mood patterns and promptly communicate relevant observations, concerns, and interventions to Charge Staff and the care team.
Communicate shift updates to incoming staff to support continuity of care and client safety.
Assist with client intake and discharge.
Supervise and process client medication, support safe self-administration, and complete medication documentation.
Operate MnTC vehicles to transport clients to and from appointments and outings.
Administer and supervise urine analysis (UA) and breath alcohol (BA) testing.
Care for clients who are ill and unable to attend programming, including hourly checks, taking vital signs when directed by a nurse, supporting medication self-administration, and bringing meals as needed.
Build healthy, encouraging relationships with clients while maintaining appropriate boundaries and serving as a role model and mentor.
Encourage clients' personal growth and recovery goals and affirm their progress.
Support clients' spiritual growth through Personal Study Topics and offer prayer when requested.
Use trauma-informed care to de-escalate and assist clients in difficult or emotional situations.
Use motivational interviewing techniques to encourage client self-regulation and ownership.
Respond promptly to medical and mental health emergencies and involve appropriate medical, clinical, and management staff.
Follow program policies, safety procedures, organizational standards, and required MnTC and DHS training requirements.
Use the Client Success Model intervention framework and appropriate judgment to reinforce behavioral expectations in alignment with MnTC's Culture of Honor.
Take attendance and ensure clients are accounted for and in the correct locations.
Maintain accurate and current facility logs and shift reports.
Conduct and record regular building security checks, particularly for overnight shifts.
For overnight shifts, monitor lights out and conduct morning wakeups, including cleanup, breakfast, and morning devotions.
Prepare residential rooms for new clients, including cleaning, making beds, and creating a welcoming environment.
Conduct and document room and person searches to support program guidelines and client and staff safety.
Welcome visitors and oversee client visitation with family and community members.
Perform other duties as assigned by management.