On-Call Women's Next Steps Program Staff

MN Adult and Teen Challenge•Minneapolis, MN

3d•$21•Onsite

About The Position

The Women's Next Steps Program Staff member, referred to as a Client Care Specialist (CCS), supports female clients as they transition between programs at Minnesota Adult & Teen Challenge. This mission-driven direct-care role provides client-centered encouragement, guidance, and oversight of activities in the Residential Treatment program throughout the work shift. The CCS builds respectful, caring relationships, supports clients’ recovery goals, and maintains appropriate boundaries while serving as a role model and mentor. The CCS is a consistent daily presence on the program floor and helps maintain a safe, calm, and orderly environment. The role involves noticing changes in client behavior or mood, intervening early when appropriate, and communicating observations and concerns to Charge Staff and the care team. Staff also support client safety and continuity of care through shift handoffs, documentation, medication-related duties, transportation, testing, and responses to medical or mental-health emergencies. The position requires a client-centered and trauma-informed approach, sound judgment, de-escalation skills, and adherence to program policies and organizational standards. This is an on-call position. Compensation varies by shift: weekday first shift (7 a.m.–3 p.m.) pays $17 per hour; weekday second shift (3–11 p.m.) pays $18 per hour; weekday or weekend third shift (11 p.m.–7 a.m.) pays $21 per hour; weekend first shift pays $19 per hour; and weekend second shift pays $20 per hour. The organization describes a benefits package that includes medical coverage, HSA, dental and vision coverage, PTO, dependent care FSA, disability and life insurance, and a 403(b) retirement plan.

Requirements

High school diploma or GED, or an equivalent combination of education and experience.
Must meet at least one of the following: coursework in a health- or human-services-related field leading to an associate’s, bachelor of arts, or bachelor of science degree; one year of experience with the target population served; or experience as a mental health certified peer specialist under Minnesota Statutes Section 256B.0615.
Comfort and compassion working with people facing life-controlling challenges, including mental-health issues and addiction.
Commitment to MnTC’s Culture of Honor and core values of compassion, hospitality, respect, integrity, servanthood, and trust, demonstrated through the Putting Honor in Action framework.
Ability to calmly de-escalate and manage difficult or emotional client situations and maintain confidentiality.
Valid Minnesota driver’s license and a clean driving record meeting MnTC insurance requirements.
At least 21 years of age.
At least one year of freedom from problematic substances.
Ability to stand for the majority of an eight-hour shift.
Ability to climb three flights of stairs several times during a regular shift.
Ability to walk for the majority of a regular shift.
Ability to lift 30–50 pounds and carry items some distance.

Responsibilities

Support clients on living and programming floors and during activities throughout the shift, using a client-centered approach.
Build relationships with curiosity and genuine care, helping clients connect their choices to their stated recovery goals.
Serve as the first point of contact during the shift for client questions, concerns, needs, and emerging issues, involving appropriate staff when needed.
Maintain a safe, calm, and orderly floor environment through presence, relationship-building, observation, and early intervention.
Observe client behavior and mood patterns and communicate relevant information promptly to Charge Staff and the care team.
Share relevant client updates, concerns, and shift information with incoming staff to support continuity of care and safety.
Assist with client intake and discharge.
Supervise and process client medication; support safe self-administration of prescription and non-prescription medications and vitamins; and complete timely, accurate medication documentation.
Safely operate MnTC vehicles to transport clients to appointments and outings.
Administer and supervise urine analysis (UA) and breathalyzer (BA) testing.
Care for clients unable to attend programming due to illness, including hourly checks, taking vital signs upon nurse directive, supporting medication and vitamin self-administration, and bringing meals as needed.
Develop healthy, encouraging relationships with clients while maintaining appropriate boundaries and serving as a role model and mentor.
Treat clients compassionately and respectfully, support their personal growth and recovery goals, and affirm their progress.
Support clients’ spiritual growth through Personal Study Topics and provide optional prayer when requested by a client.
Use trauma-informed care and de-escalation to assist clients in difficult or emotional situations.
Use motivational interviewing techniques to encourage client self-regulation and ownership.
Respond quickly to medical and mental-health emergencies and involve appropriate medical, clinical, and management staff.
Follow program policies, guidelines, safety procedures, and organizational standards, and complete required MnTC and DHS training on time.
Use appropriate judgment and the Client Success Model intervention framework to reinforce behavioral expectations in alignment with MnTC’s Culture of Honor.
Communicate significant client concerns, behavior changes, safety issues, and interventions to Charge Staff and other care-team members promptly.
Take attendance and ensure clients are accounted for and in the correct locations.
Maintain accurate, current daily facility logs and shift reports.
Conduct and record regular building security checks, particularly on overnight shifts.
Monitor evening lights-out and conduct morning wakeups, including cleanup, breakfast, and morning devotions, particularly on overnight shifts.
Prepare residential rooms for new clients by cleaning, making beds, and creating a welcoming environment.
Conduct room and person searches to ensure program compliance and client and staff safety, and document issues.
Welcome visitors and oversee client visits with family and community members.
Perform other duties as assigned by management.