WMS Superuser

Operations Opportunities with ODW Logistics•Groveport, OH

1d•Onsite

About The Position

The Warehouse Management Systems Super User is the primary source of WMS and technology support for day-to-day operations and continuous improvement. This position provides on-site first-level support and works with IT and operational teams to resolve issues, introduce functionality, generate reports, and perform day-to-day maintenance on the WMS and supporting software. The role serves as the site's WMS point of contact and coordinates cross-system issues, including those involving automation and shipping solutions. It also supports system improvements, testing and implementation of enhancements or defect fixes, system-use training for new associates, and documentation and communication of system change requests. The position requires constant computer use and typing. Standing, walking, bending, squatting or kneeling, twisting or turning, climbing, and reaching occur occasionally. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

Third-party logistics or supply chain experience.
Knowledge of Korber Warehouse Management Systems.
SQL skills.
An inquisitive nature and a desire and passion to drive continuous improvement.

Responsibilities

Serve as the site's point of contact for the WMS, including issue resolution, configuration, and providing data to support the site.
Provide first-level support by analyzing, troubleshooting, and resolving WMS issues where possible, and escalating issues to IT support when necessary.
Document WMS issues clearly, including steps to recreate issues that require escalation.
Work with Operations to identify areas for improvement.
Perform daily system health checks at the local facility and follow up on issues.
Participate in configuring, testing and validating, and implementing WMS enhancements or defect fixes at the site.
Proactively monitor systems and respond to potential performance issues.
Act as the single point of contact or owner/coordinator for cross-system issues, such as those involving WMS, automation, and shipping solutions.
Assist with documenting and communicating system change requests made by building leadership.
Assist with training new associates on WMS use and functionality.
Perform other tasks as assigned by management.