WMS Administrator

New Pig Corporation•Tipton, PA

4d•Hybrid

About The Position

The WMS Administrator owns day-to-day configuration, administration, and first-line support of New Pig's Warehouse Management System (Manhattan Active Warehouse) on behalf of Fulfillment Operations. This is a systems/business-analyst function, not a warehouse supervision role.

Requirements

Strong, current working knowledge of New Pig's fulfillment operations and material flow – this is weighted more heavily than prior WMS platform experience
Technically inclined – comfortable learning new software systems and translating operational/business needs into system configuration, without requiring a formal IT/programming background
Strong analytical and troubleshooting skills – able to diagnose whether an issue is a configuration problem, a user error, or a genuine system defect requiring vendor escalation
Comfortable working directly with warehouse operations staff (Leads, Supervisors, associates) to understand real workflow needs, not just working from a ticket queue
Clear written and verbal communication – this role frequently translates between operational needs and system capability for both technical and non-technical audiences
Proficiency with Excel

Nice To Haves

Familiarity with other reporting/BI tools (Power BI, Tableau, or similar) is a plus
Experience with Manhattan Active Warehouse or a comparable modern cloud WMS platform
Prior experience administering an enterprise operational system (WMS, ERP, or similar)
Familiarity with labor management systems (LMS) and reasonable expectancy-based performance tracking
Experience with SQL or basic data querying for report-building beyond native reporting tools
Experience supporting a multi-site warehouse operation or a WMS rollout across more than one facility

Responsibilities

Partner with IT to design and maintain WMS role definitions aligned to warehouse job functions
Configure and maintain business-user-level rules and settings, including customer-specific special handling requirements, wave planning parameters, and Labor Management System (LMS) reasonable expectancy targets
Build, maintain, and troubleshoot self-service reports and dashboards for Supervisors, Leads, the Fulfillment Manager, Director, and executive/finance stakeholders
Serve as the first-line point of contact for WMS questions and issues from Leads, Supervisors, and associates, resolving common configuration and usage issues directly before escalating to vendor support
Partner with IT on new integrations, application support, change management, and system support; all production configuration changes, access provisioning, and integration work follow IT’s change management and security processes.
Coordinate with the vendor's support team on system issues, upgrades, and enhancement requests; track open tickets through to resolution
Support user acceptance testing (UAT) for system upgrades, new configurations, and integration changes before they reach the production environment
Maintain documentation of system configuration, business rules, and standard operating procedures for WMS administration, ensuring continuity if the role changes hands
Partner with the Director and Fulfillment Manager to identify opportunities where WMS configuration changes could improve operational efficiency, and implement approved changes
Support DC2/DC3 rollout activities by preparing configuration templates and documentation for future site deployments