Coordinator, Maintenance Billing Superuser

Otis Elevator Co. • Palm Beach Gardens, FL

8d

About The Position

Otis Elevator is seeking a Coordinator, Maintenance Billing Superuser to join its Finance team. The role serves as a subject-matter expert for maintenance billing processes, systems, and customer billing requirements. It requires interpreting customer contract language, analyzing system revenue and billing performance, reconciling accounts, updating standard processes, and communicating expected business results. The position works across Finance, Sales, Contract Administration, Accounts Receivable, Operations, and Digital Technology to resolve issues and support business objectives.

The role also provides advanced user support and training, supports system enhancements and implementation activities, and contributes to reporting, special projects, and continuous improvement. The position may be remote and/or hybrid, with standard work hours of 8:00 a.m. to 5:00 p.m.

Requirements

• High school diploma or AA/AS degree.
• Minimum of 3 years of relevant work experience.
• Demonstrated analytical and reconciliation skills.
• Intermediate skills in Excel, Word, and PowerPoint.
• Ability to manage competing priorities.
• Accurate and detail-oriented.
• Strong verbal, email, and listening communication skills.
• Ability to work in a team environment and a solid work ethic.
• Computer savvy, with intermediate to advanced experience in Microsoft applications.
• Ability to interpret customer contract language, analyze system revenue and billing performance, reconcile accounts, and update standard processes.
• Ability to work across multiple financial systems and communicate expected business results.

Nice To Haves

• Bachelor of Science or Bachelor of Arts degree, preferably in Accounting, Finance, Business, or a related field.
• Experience with JD Edwards and Microsoft applications.

Responsibilities

• Serve as the primary subject-matter expert for maintenance billing processes, systems, and customer billing requirements.
• Investigate and resolve complex billing, contract, and system-related issues.
• Partner with Sales, Finance, Contract Administration, Accounts Receivable, Operations, and Digital Technology to support business objectives and resolve issues.
• Prioritize and manage billing exceptions, system defects, and operational escalations.
• Perform account reconciliations and analyze discrepancies to ensure billing accuracy.
• Provide advanced user support, training, and process guidance.
• Support system enhancements through testing, validation, and implementation activities.
• Analyze trends, identify root causes, and recommend solutions to improve efficiency, controls, and customer experience.
• Develop and maintain process documentation, standard work, and training materials.
• Support reporting, special projects, and continuous improvement initiatives.

Benefits

• Otis provides opportunities, training, and resources to build leadership and professional capabilities.
• The Employee Scholar Program sponsors colleagues pursuing degrees or certification programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED