Regional System Specialist, WMS Superuser

DSV • Grapevine, TX

19h • $65,520 - $81,900 • Onsite

About The Position

The Regional System Specialist, WMS Superuser owns inventory accuracy, quality control, and KPI performance for DSV’s Grapevine site. The position also serves as the regional WMS expert, training users, troubleshooting system issues, and driving process improvements through the warehouse management system.

The role performs quality checks across inbound, storage, and outbound operations; investigates discrepancies, damages, and customer complaints; enforces product-handling requirements; and supports audits. It manages inventory accuracy through cycle counts, reconciliations, and adjustments, and researches variances among physical stock, the WMS, and customer systems.

The specialist tracks and reports site KPIs, maintains dashboards and reports, and presents findings in operations reviews. The position identifies process waste and recurring errors, leads improvement projects, maintains SOPs and work instructions, and trains staff. As regional WMS superuser, the role troubleshoots and escalates system issues, maintains system setup data, validates changes and upgrades, trains users, and supports customer onboarding and WMS process changes.

Requirements

• High school diploma or equivalent.
• At least 3 years of warehouse operations experience, including at least 1 year in quality control, inventory control, or a WMS-focused role.
• Hands-on WMS experience, including setup, troubleshooting, and training others.
• Strong Excel skills, including pivot tables and lookups, and comfort working with data.
• Proven record of tracking KPIs and improving results.

Nice To Haves

• Associate's or bachelor's degree in supply chain, logistics, business, or a related field.
• Experience with CargoWise (CW1) and Power BI.
• Experience with semiconductor or healthcare logistics, including ESD, GDP, lot/serial, and expiry control.
• Lean or Six Sigma certification (Yellow or Green Belt).
• Experience supporting customer or regulatory audits.

Responsibilities

• Perform inbound, storage, and outbound quality checks for part, quantity, lot/serial, and condition accuracy.
• Investigate discrepancies, damages, and customer complaints; document root causes and corrective actions.
• Enforce handling requirements for sensitive products, including ESD, temperature, lot, and expiry controls, and audit compliance with SOPs.
• Support customer, internal, and regulatory audits with accurate records.
• Own inventory accuracy through cycle counts, reconciliations, and adjustments.
• Research and resolve variances between physical stock, the WMS, and customer systems.
• Manage holds, quarantine, and non-conforming inventory until disposition.
• Track and report KPIs, including inventory accuracy, order accuracy, dock-to-stock time, on-time shipping, and productivity.
• Build and maintain dashboards and reports for site leadership and customers.
• Flag trends and present findings in daily and weekly operations reviews.
• Identify waste, rework, and recurring errors; lead improvement projects using Lean or Six Sigma methods.
• Write and update SOPs and work instructions, and train staff on new processes.
• Measure the results of process changes and sustain improvements.
• Serve as the first-line WMS expert for the site and region; troubleshoot issues, escalate to IT, and track them to resolution.
• Configure and maintain locations, items, and setup data; validate system changes and upgrades through testing.
• Train new and existing users and develop training materials and quick-reference guides.
• Support onboarding of new customers and WMS process changes.

Benefits

• Information about DSV benefits offerings, eligibility, coverage options, and plan details is available through the DSV Benefits Showcase; benefits and eligibility may vary by location and division.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED