System Specialist, WMS Superuser

DSV•Burleson, TX

6d•$70,000 - $80,000•Onsite

About The Position

The WMS Super User supports the efficient transmission, storage, and analysis of information through computer networks, systems, the Internet, and databases. The role installs, maintains, and supports computer systems and provides general maintenance and updates for network hardware and software. It analyzes problems and monitors networks to ensure availability, and may gather data to evaluate system performance, identify user needs, and determine system and network requirements. The position may require being on call outside normal business hours to resolve system failures or other problems. The role is the primary support contact for client systems solutions in the user community, with particular support for WMS-Red Prairie and/or SAP applications. It works with site and corporate IT, operations, project teams, and expert resources to resolve issues, coordinate system changes and testing, maintain procedures, train associates, and improve systems and site operations. The position also prepares regular reports, supports data storage and analysis, and contributes to continuous improvement and responsible maintenance of company assets. The role works under general supervision and uses knowledge and experience to provide quality support. Work takes place in a warehouse environment with potentially changing temperatures. Travel by plane and/or automobile is required, and the employee must be able to meet the physical requirements described in the posting. The position is based in the Burleson, Texas area. The expected base pay range is $70,000–$80,000 annually; actual compensation depends on job-related factors.

Requirements

Either a four-year degree in a computer-related field, or a two-year degree and relevant experience.
At least 2 years of job-related or relevant experience.
Experience dealing with end users, vendors, and clients.
Mid-to-senior Microsoft Office skills.
Technical knowledge of technologies appropriate to the assigned applications, business unit, or region.
Experience administering and maintaining infrastructure, software, and systems.
Experience with Red Prairie, RF/RDTs, UNIX, and proprietary WMS.
Wi-Fi and RF systems/equipment experience.
English reading, writing, and verbal skills.
Interpersonal communication skills, including listening, speaking, reading, and writing; mature communication and facilitation skills to communicate across organizational levels.
Basic-to-intermediate language and communication skills.
Business and financial acumen, including analyzing financial information, handling complexity, problem solving, and sound judgment.
Analytical skills, including information storage, data management, data mining, learning, and following procedures.
Good mathematical skills.
Adaptability, flexibility, initiative in finding improvements, and conflict resolution skills.
Customer service orientation, personal integrity, sensitivity to others, teamwork, and relationship management skills.
Results-driven qualities, including dependability, persistence, productivity, resourcefulness, work ethic, goal achievement, IT compliance, prioritization, ownership, autonomy, and project management skills.
Change-management skills, including learning agility and adapting to change.
Ability to work under general supervision and use knowledge and experience to provide quality support.
Ability to work in warehouse temperatures that may vary during warmer and colder months, from mild to moderate.
Ability to travel by plane and/or automobile.
Ability to lift, bend, stoop, reach, and climb; lift up to 30 pounds; and stand for several hours per day.
Ability to perform duties involving handling/fingering, sitting, bending, walking, standing, reaching above shoulder or outward, squatting, or kneeling; lift/carry and push/pull 21–50 pounds.
Ability to use hands to handle objects, tools, or controls; reach, stoop, kneel, or crouch; talk and hear; and use computer and telephone equipment.
Close and distance vision.

Nice To Haves

3–5 years of experience is preferred.
End-to-end understanding of business intelligence and all components required to run a BI environment.

Responsibilities

Act as the primary support resource for client systems solutions for the user community.
Develop and maintain tracking tools for support requests and resolutions by location and resource.
Engage appropriate expert resources when complex issues fall outside WMS-Red Prairie and/or SAP applications.
Work with company teams to close support requests and support testing activities.
Work with project teams to implement, maintain, and improve internal systems.
Ensure company assets are maintained responsibly.
Communicate relevant IT information to site and client management as appropriate.
Maintain system efficiency and ensure computers, networks, and software work together properly.
Test and coordinate system modifications and troubleshoot problems.
Maintain communication with corporate IT and operations staff and collaborate with corporate IT to resolve complex issues.
Work with IT to determine how data should be stored, organized, analyzed, used, and presented.
Produce daily, weekly, and monthly reports.
Ensure RF standard operating procedures are current and train associates on updated procedures, Microsoft Office, WMS programs, and RF guns.
Respond to inquiries about WMS-Red Prairie and related computer issues, referring questions when appropriate.
Communicate professionally with internal and external customers, management, coworkers, and visitors.
Assist with research and special projects.
Oversee manpower, recruiting, retention, and people development for the operation within the role’s scope of responsibility.
Ensure procedures are in place at all sites to support client service, productivity, and facilities and equipment maintenance.
Set goals for continuous improvement at the assigned site.
Perform other duties as required.