System Specialist-WMS Superuser-LBJ Fwy

DSV•Dallas, TX

1d•$70,000 - $80,000•Onsite

About The Position

The WMS Super User supports the efficient transmission, storage, and analysis of information through computer networks, systems, internet services, and databases. The role installs, maintains, and supports facility computer systems, provides general maintenance and updates for network hardware and software, analyzes problems, and monitors network availability. The specialist may gather data to evaluate system performance, identify user needs, and determine system and network requirements. The role may require on-call availability outside normal business hours to address system failures or other problems and operates under general supervision, using experience and judgment to plan and accomplish goals. The position is based in a warehouse environment and serves as the primary support for client system solutions used by the site community. It works with site and corporate IT, operations staff, project teams, clients, and vendors to resolve issues, test and improve systems, maintain procedures, train associates, and support site operations. The role also contributes to continuous improvement, reporting, and the responsible maintenance of company assets.

Requirements

A four-year degree in a computer-related field, or a two-year degree plus relevant experience.
At least 2 years of job-related experience.
Experience dealing with end users, vendors, and clients.
End-to-end understanding of business intelligence and the components required to run a BI environment.
Mid-to-senior-level Microsoft Office skills.
Technical knowledge of technologies appropriate to the assigned applications, business unit, or region.
Experience administering and maintaining infrastructure, software, systems, or similar environments.
Experience with Red Prairie, RF/RDTs, UNIX, and proprietary WMS.
Wi-Fi and RF systems/equipment experience.
English reading, writing, and verbal communication skills.
Interpersonal communication skills, including listening, speaking, reading, and writing.
Mature communication and facilitation skills to communicate with all organizational levels.
Basic to intermediate language and communication skills.
Business and financial acumen, including analyzing financial information, handling complexity, problem solving, and sound judgment.
Analytical skills, including information storage, data management, data mining, learning, and following procedures.
Good mathematical skills.
Adaptability, flexibility, conflict resolution, and identifying work improvements.
Customer-service orientation, integrity, teamwork, relationship management, dependability, initiative, ownership, prioritization, productivity, and project-management skills.
Ability to work under general supervision and provide quality support using knowledge and experience.
Ability to work in warehouse temperatures that may range from mild to moderate during warmer and colder months.
Ability to lift, bend, stoop, reach, climb, and stand for several hours per day; lifting requirements are described as up to 30 pounds and elsewhere as 21–50 pounds.
Ability to travel by plane and/or automobile.

Nice To Haves

3–5 years of experience is preferred.

Responsibilities

Act as the primary support for client system solutions used by the user community.
Develop and maintain tracking tools for support requests and resolutions by location and resource.
Engage appropriate experts when support issues extend beyond WMS-Red Prairie and/or SAP applications.
Work with company teams to close support requests and support testing activities.
Assist project teams with implementing, maintaining, and improving internal systems.
Ensure company assets are maintained responsibly.
Communicate relevant IT information to site and client management as appropriate.
Maintain system efficiency and ensure computers, networks, and software work together properly.
Test and coordinate system modifications and troubleshoot problems.
Maintain communication with corporate IT and operations staff and collaborate with corporate IT to resolve complex issues.
Work with IT to determine how to store, organize, analyze, use, and present data.
Produce daily, weekly, and monthly reports.
Ensure RF Standard Operating Procedures are current and train associates on updated SOPs, Microsoft Office, WMS programs, and RF guns.
Respond to inquiries about WMS-Red Prairie and related computer issues, referring questions to the appropriate person when necessary.
Communicate professionally with internal and external customers, management, coworkers, clients, and visitors.
Assist with research and special projects.
Oversee manpower, recruiting, retention, and people development within the assigned operational scope.
Ensure procedures are in place at all sites to support client service, productivity, and facilities and equipment maintenance.
Set goals for continuous improvement at the assigned site.
Perform other duties as required.