Supervisor, CSR -LBJ FWY

DSV•Dallas, TX

2d•Onsite

About The Position

The Supervisor oversees daily inbound, outbound, product-slotting, and customer-communication activities, including labor scheduling, space utilization, equipment, and staffing. Under the direction of the Operations Manager or Distribution Center Manager, the Supervisor oversees receiving, warehousing, and shipping in line with company service and cost objectives. The role includes managing warehouse staff, assigning and planning work, supporting safe and profitable operations, and ensuring performance, safety, quality, client KPI, and operating-agreement requirements are met. The Supervisor develops staff through hiring and training support, coaching, performance evaluations, and professional-development opportunities. The position plans daily workloads, monitors work quality and progress, addresses operational issues, supports continuous improvement and cost savings, and assists with physical operations as needed. Associates are expected to meet company objectives and comply with corporate and site-specific policies. The position is based at DSV’s Lyndon B Johnson Freeway location in Lancaster, Texas. The stated schedule is Monday through Friday, 2 p.m. to 11 p.m. The role may require flexible scheduling, including nights and weekends, and overtime as dictated by business needs. Work takes place in a warehouse, including unregulated temperatures that may range from mild to moderate in warmer and colder months. The expected annual base pay range is $80,000 to $80,000. Benefits information is available through DSV’s Benefits Showcase; offerings and eligibility may vary by location and division.

Requirements

High school diploma or GED.
Three years of experience in a logistics, distribution, or relevant environment.
One year of supervisory experience.
Satisfactory completion of a forklift training program.
Proficiency in Microsoft Office, including Excel, Word, and PowerPoint.
Experience with RF scanners and WMS functions.
English reading, writing, and verbal communication skills, including business communication.
Basic to intermediate math skills to verify product quantities, count inventory, or perform related product-handling, storage, and distribution duties.
Strong attention to detail and accuracy, with the ability to complete tasks in a timely manner.
Good organizational and personnel skills.
Good written and oral communication skills.
Good leadership, supervision, and planning skills.
Ability to work flexible schedules, including nights and weekends, as required by operations.
Ability to participate in cross-training activities and provide backup support in multiple areas or departments as needed.
Ability to adapt to change and work in a stimulating, fast-paced environment.
Ability to work overtime as dictated by business, whether mandatory or voluntary.
Ability to work in unregulated warehouse temperatures that may range from mild to moderate during warmer and colder months.
Ability to perform the stated physical demands, including occasional bending; frequent walking and standing; constant sitting; lifting, carrying, pushing, or pulling 11–20 pounds; and reaching above the shoulder, squatting, or kneeling.

Nice To Haves

Prior MHE certification or knowledge of basic MHE operation.

Responsibilities

Conduct staff meetings to review work activities, plan work, and support continuous improvement.
Keep senior management and client representatives informed about critical operational issues.
Develop systems and procedures for managing operations, equipment, and products safely and profitably in accordance with company policies and client operating agreements.
Manage operations to meet productivity and service goals, client KPIs, and quality-system requirements.
Implement and report cost-saving measures and suggest operational efficiencies.
Supervise and motivate team members, provide direction and support to Human Resources, and contribute to hiring, training, professional development, and other HR activities.
Provide training and evaluation oversight for warehouse staff, including training new staff or delegating training and assessing trainees’ progress.
Plan daily work schedules using work orders, arrival notices, customer instructions, priorities, and available resources; assign duties to warehouse staff.
Review pending jobs and trends and plan warehouse-space reorganizations or changes to supply, equipment, or staffing levels.
Monitor the quantity and quality of work throughout the day and provide guidance and advice as needed.
Assign supervisory duties to experienced team members and monitor their progress and issues.
Keep the Manager informed of progress and problems, hold regular staff meetings, and communicate developments and improvement ideas.
Assist with physical operations as needed.
Provide ongoing growth and development opportunities and input to annual performance reviews for team members.
Support and train team members in following corporate and client Standard Operating Procedures (SOPs).