CSR Supervisor

Frandsen Bank & Trust • White Bear Lake, MN

12d • Onsite

About The Position

Frandsen Bank & Trust is a growing community-oriented company looking for a full-time Customer Service Representative (CSR) Supervisor to work at our Vadnais Heights office. The CSR Supervisor is responsible for daily oversight, development, and performance of the team. A high level of professional communication, attention to detail, and technical skills are required to provide quality leadership and customer service.

Requirements

• Two years of successful teller experience required
• Strong verbal and written communication skills
• Ability to accept and provide strong coaching and feedback
• Attention to detail
• Proficiency in computers

Nice To Haves

• Post-secondary degree in a related field is preferred
• Prior leadership experience preferred

Responsibilities

• Responsible for initial and ongoing training, development, and coaching of the Customer Service team
• Create a high-performance environment by individually coaching each team member to develop skills and abilities aimed at achieving personal and team goals
• Enforce accuracy standards for all transactions to ensure customer confidence, creditability, and quality experience
• Proactively reach out to customers in-person and by phone to reinforce and deepen relationships
• Maintain a high degree of knowledge of banking products and services
• Consistently make customer introductions to banking partners to grow relationships

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree