Wires Operations Processor
About The Position
Join U.S. Bank’s Wire Transfer Customer Service team, a specialized back-office operations group that supports customers and bankers with questions about sent and received wire transfers. The role handles a high volume of inbound calls, researches wire activity, opens investigation cases, assists with recalls, cancellations, and returns, and helps customers navigate wire-related inquiries. The processor works across multiple systems and partners closely with Wire Investigations, Production, Product, Compliance, and Fraud teams. This role requires working from a U.S. Bank location three or more days per week.
Requirements
- High school diploma or equivalent.
- Four or more years of operations services-related work experience.
Nice To Haves
- Knowledge of products, services, terminology, procedures, and systems related to the assigned area, as well as applicable laws and regulatory requirements.
- Proven commitment to high-quality customer service.
- Ability to work well with external and internal customers.
- Good time-management skills to maximize production and execution of tasks in a fast-paced environment.
- Good understanding and knowledge of internal policies and procedures within Operations Services and enterprise-wide.
- Ability to identify, analyze, and resolve exceptions through data interpretation.
- Strong PC skills.
- Good verbal and written communication skills.
Responsibilities
- Handle a high volume of inbound calls related to sent and received wire transfers.
- Research wire activity.
- Open investigation cases.
- Assist with wire recalls, cancellations, and returns.
- Help customers navigate wire-related inquiries.
- Work across multiple systems and partner with Wire Investigations, Production, Product, Compliance, and Fraud teams.
Benefits
- Healthcare coverage, including medical, dental, and vision.
- Basic term and optional term life insurance.
- Short-term and long-term disability insurance.
- Pregnancy disability and parental leave.
- 401(k) and employer-funded retirement plan.
- Paid vacation from two to five weeks, depending on salary grade and tenure.
- Up to 11 paid holiday opportunities.
- Adoption assistance.
- Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
- Incentive and recognition programs.
- Equity stock purchase 401(k) contribution and pension, subject to eligibility requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
