Wireless Technician

Ideatek • Wichita, KS

3d • Onsite

About The Position

IdeaTek is seeking a Wireless Technician to support its wireless network throughout Wichita, El Dorado, Andover, Kansas, and surrounding communities. The role is field-based and serves residential and business customers by completing wireless installations, troubleshooting connectivity issues, and performing repairs. Technicians install service drops, configure gateways and WiFi equipment, repair VoIP services as needed, and help customers understand and resolve service issues. Work may involve aerial and underground environments, ladder climbing, and operating a bucket truck. The technician is expected to work independently, follow safety practices, and provide a professional, patient, and knowledgeable customer experience. The role requires a flexible schedule that includes an on-call rotation, nights, weekends, holidays, and regular Saturdays and/or Sundays.

Requirements

• At least 2 years of relevant work experience in a field-based technical role, such as installer, electrician, HVAC, or other low-voltage work.
• Must possess or be willing to obtain a Class A/B CDL license.
• Valid driver's license with no restrictions.
• Ability to work outdoors in various weather conditions and lift up to 80 lbs.
• Flexible schedule and ability to work an on-call rotation, including nights, weekends, and holidays, as well as regular Saturdays and/or Sundays.
• Comfort working in underground and aerial environments, including climbing ladders up to 32 ft.
• Ability to enter and operate a bucket truck with a weight limit of 300 lbs.
• Proficiency in Microsoft Office, Google Workspace, and collaborative software.

Nice To Haves

• Previous experience in telecommunications, broadband, wireless, or internet service.
• Familiarity with wireless internet equipment, WiFi, gateways, or customer premise equipment.
• Experience troubleshooting customer connectivity or network-related issues.
• Technically curious, self-motivated, independent, detail-oriented, customer-focused, adaptable, a problem solver, and safety-focused.

Responsibilities

• Perform wireless installations and repairs for residential and business customers.
• Diagnose and resolve customer connectivity and service issues accurately and efficiently.
• Install, configure, and troubleshoot gateways, WiFi equipment, and related wireless technology.
• Install and repair VoIP services as needed.
• Install service drops from terminal or network equipment to customer homes or businesses.
• Provide friendly, patient, and knowledgeable in-home and business customer service.
• Work safely in aerial and underground environments, including climbing ladders and operating bucket trucks.
• Maintain working knowledge of wireless network infrastructure and continuously build technical skills.

Benefits

• Competitive pay and bonus potential.
• Medical, dental, vision, and life insurance.
• 401(k) with match.
• Free coaching and counseling for employees and families.
• Free internet service, if available in the employee's area, or internet reimbursement.
• Tuition reimbursement for personal and professional growth.
• Community engagement opportunities.
• Culture that values results, effort, and integrity.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed