Wireless Technician

Ideatek • El Dorado, KS

3d • Onsite

About The Position

IdeaTek is seeking a Wireless Technician to support its wireless network throughout Wichita, El Dorado, Andover, Kansas, and surrounding communities. The role provides field-based technical support to residential and business customers, combining installation and repair work with a professional, customer-focused experience.

Most work takes place in the field. The technician completes wireless installations, troubleshoots connectivity issues, performs repairs, installs service drops, and configures gateways and WiFi equipment. The role may involve working in aerial and underground environments, climbing ladders, and operating a bucket truck. The technician works independently, follows safety practices, and keeps customers informed.

This is a full-time role with a flexible schedule and an on-call rotation that includes nights, weekends, and holidays, as well as regular Saturdays and/or Sundays. The position is not eligible for visa sponsorship or relocation. Salary and benefits are commensurate with experience.

Requirements

• At least 2 years of relevant work experience in a field-based technical role, such as installer, electrician, HVAC, or other low-voltage work.
• Must possess or be willing to obtain a Class A/B CDL license.
• Valid, unrestricted driver's license.
• Ability to work outdoors in various weather conditions and lift up to 80 pounds.
• Flexible schedule and ability to work an on-call rotation, including nights, weekends, and holidays, as well as regular Saturdays and/or Sundays.
• Comfort working in underground and aerial environments, including climbing ladders up to 32 feet.
• Ability to enter and operate a bucket truck with a 300-pound weight limit.
• Proficiency in Microsoft Office, Google Workspace, and collaborative software.

Nice To Haves

• Previous experience in the telecommunications, broadband, wireless, or internet service industry.
• Familiarity with wireless internet equipment, WiFi, gateways, or customer premise equipment.
• Experience troubleshooting customer connectivity or network-related issues.
• Technically curious, self-motivated, independent, detail-oriented, customer-focused, adaptable, and a methodical problem solver.
• Commitment to following company safety expectations and safe work practices.

Responsibilities

• Perform wireless installations and repairs for residential and business customers.
• Diagnose and resolve customer connectivity and service issues accurately and efficiently.
• Install, configure, and troubleshoot customer equipment, including gateways, WiFi, and related wireless technology.
• Install and repair VoIP services as needed.
• Install service drops from terminal or network equipment to customer homes or businesses.
• Provide friendly, patient, knowledgeable service and an outstanding customer experience.
• Work safely in aerial and underground environments, including climbing ladders and operating bucket trucks.
• Maintain working knowledge of wireless network infrastructure and continuously build technical skills.

Benefits

• Competitive pay and bonus potential.
• Medical, dental, vision, and life insurance.
• 401(k) with match.
• Free coaching and counseling for employees and families.
• Free internet service, if available in the employee's area, or internet reimbursement.
• Tuition reimbursement for personal and professional growth.
• Community engagement opportunities.
• Culture that values results, effort, and integrity.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed