Wireless Technician

Ideatek Telcom LLC • ANDOVER, KS

3d • Onsite

About The Position

IdeaTek is seeking a Wireless Technician to support its wireless network throughout Wichita, El Dorado, Andover, Kansas, and surrounding communities. The role provides field support to residential and business customers, combining technical work, independent judgment, and customer service to deliver reliable service.

The technician spends most of the workday in the field performing wireless installations, troubleshooting connectivity issues, and repairing services at customer locations. Work may include installing service drops, configuring gateways and WiFi equipment, working in aerial and underground environments, climbing ladders, and operating a bucket truck. The technician is expected to keep customers informed and provide professional, friendly, patient, and knowledgeable service.

The position requires relevant field-based technical experience, a valid unrestricted driver's license, and possession of or willingness to obtain a Class A/B CDL. The technician must be able to work outdoors in varied weather, lift up to 80 pounds, climb ladders up to 32 feet, and enter and operate a bucket truck subject to its 300-pound weight limit. The schedule is flexible and includes an on-call rotation, nights, weekends, holidays, and regular Saturdays and/or Sundays.

IdeaTek describes itself as a telecommunications company focused on bringing fast, reliable internet to underserved communities. The company offers competitive pay with bonus potential and benefits and emphasizes collaboration, growth, community involvement, and values including trustworthiness, bold thinking, resilience, belief, connectedness, and innovation. Salary and benefits are commensurate with experience. The role is not eligible for visa sponsorship or relocation.

Requirements

• At least 2 years of relevant work experience in a field-based technical role, such as installer, electrician, HVAC, or other low-voltage work.
• Must possess or be willing to obtain a Class A/B CDL license.
• Valid driver's license with no restrictions.
• Ability to work outdoors in various weather conditions and lift up to 80 pounds.
• Flexible schedule and ability to work an on-call rotation, including nights, weekends, and holidays, as well as regular Saturdays and/or Sundays.
• Comfort working in underground and aerial environments, including climbing ladders up to 32 feet.
• Ability to enter and operate a bucket truck with a weight limit of 300 pounds.
• Proficiency in Microsoft Office, Google Workspace, and collaborative software.

Nice To Haves

• Previous experience in the telecommunications, broadband, wireless, or internet service industry.
• Familiarity with wireless internet equipment, WiFi, gateways, or customer premise equipment.
• Experience troubleshooting customer connectivity or network-related issues.
• Technically curious, self-motivated, independent, detail-oriented, customer-focused, adaptable, a methodical problem solver, and safety-focused.

Responsibilities

• Perform wireless installations and repairs for residential and business customers.
• Diagnose and resolve customer connectivity and service issues accurately and efficiently.
• Install, configure, and troubleshoot customer equipment, including gateways, WiFi, and related wireless technology.
• Install and repair VoIP services as needed.
• Install service drops from terminal or network equipment to customer homes or businesses.
• Provide friendly, patient, knowledgeable service and an outstanding in-home and business customer experience.
• Work safely in aerial and underground environments, including operating bucket trucks and climbing ladders.
• Maintain a working knowledge of wireless network infrastructure and continuously build technical skills.
• Keep customers informed while working through service issues.

Benefits

• Competitive pay with bonus potential.
• Medical, dental, vision, and life insurance.
• 401(k) with match.
• Free coaching and counseling for employees and families.
• Free internet service, if available in the employee's area, or internet reimbursement.
• Tuition reimbursement for personal and professional growth.
• Community engagement opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed