Wireless Technician

Ideatek Telcom LLC • Wichita, KS

3d • Onsite

About The Position

IdeaTek is hiring a Wireless Technician to support its wireless network in Wichita, El Dorado, Andover, Kansas, and surrounding communities. The role provides field support to residential and business customers, combining technical work, independent judgment, and customer service to help deliver reliable service.

Most of the work takes place in the field. The technician completes wireless installations, troubleshoots connectivity problems, and performs repairs at customer locations. Work may include installing service drops, configuring gateways and WiFi equipment, installing or repairing VoIP services, climbing ladders, operating a bucket truck, and communicating with customers about service issues. The technician is expected to adapt to varying work conditions, work safely, and keep customers informed.

IdeaTek describes itself as a telecommunications company working to bring fast, reliable internet to underserved communities. The company highlights collaboration, growth, and community involvement. The role is not eligible for visa sponsorship or relocation; salary and benefits are commensurate with experience.

Requirements

• At least 2 years of relevant work experience in a field-based technical role, such as installer, electrician, HVAC, or other low-voltage work.
• Must possess or be willing to obtain a Class A/B CDL license.
• Valid driver's license with no restrictions.
• Ability to work outdoors in various weather conditions and lift up to 80 lbs.
• Flexible schedule and ability to work an on-call rotation, including nights, weekends, and holidays, as well as regular Saturdays and/or Sundays.
• Comfort working in underground and aerial environments, including climbing ladders up to 32 ft.
• Ability to enter and operate a bucket truck with a 300 lb weight limit.
• Proficiency in Microsoft Office, Google Workspace, and collaborative software.
• Technically curious, self-motivated, independent, detail-oriented, customer-focused, adaptable, methodical in problem-solving, and safety-focused.

Nice To Haves

• Previous experience in telecommunications, broadband, wireless, or internet service.
• Familiarity with wireless internet equipment, WiFi, gateways, or customer premise equipment.
• Experience troubleshooting customer connectivity or network-related issues.

Responsibilities

• Perform wireless installations and repairs for residential and business customers.
• Diagnose and resolve customer connectivity and service issues accurately and efficiently.
• Install, configure, and troubleshoot customer equipment, including gateways, WiFi, and related wireless technology.
• Install and repair VoIP services as needed.
• Install service drops from terminal or network equipment to customer homes or businesses.
• Provide friendly, patient, knowledgeable service to deliver a positive in-home and business customer experience.
• Work safely in aerial and underground environments, including operating bucket trucks and climbing ladders.
• Maintain working knowledge of wireless network infrastructure and continuously build technical skills.
• Keep customers informed while carrying out field work.

Benefits

• Competitive pay with bonus potential.
• Medical, dental, vision, and life insurance.
• 401(k) with employer match.
• Free coaching and counseling for employees and families.
• Free internet service, if available in the employee's area, or internet reimbursement.
• Tuition reimbursement for personal and professional growth.
• Community engagement opportunities.
• Culture that values results, effort, and integrity.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed